Devon Harris Email & Phone Number

US

• Ensures the end-to-end customer experience and provides a single point-of-contact for E trade Staff
• Assign and deploy privileged access management products tools and solutions
• Analyzes and resolves incidents and requests regarding use of application software or hardware.
• Logs and tracks incidents and requests from identification through resolution.
• Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Working in a high volume environment supporting

San Francisco, California, US

-Managed maintenance of Appetize point of salesystem by providing technical configurations andrecommendations for products such as mobileordering, suites, self serve kiosks, loyaltyintegrations, analytics, etc-Mobile device administration of 50,000+ devicesusing tools such as Airwatch, Eloview and PAX.-Zendesk administrator and owner of KPIdashboards for.

St. Louis, MO, US

Coordinates, diagnoses and troubleshoots incoming end user requests. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, Vpn, RDP, Exchange Management and SMPT, Spam messaging, conference rooms, collaboration.

St. Louis, MO, US

• Serve as the initial contact for reporting technical issues, and answering questions with detailed knowledge of both the hardware and software deployed as well as the delivery methodologies available to bring.
• Effectively communicate with requester in a clear, positive, and professional manner
• Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
• Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)
• Through surveys and feedback, received over 85% "Excellent" rating in Friendliness,Timeliness, and Quality of Service. Over 90% first resolution Rate.

Monitor and respond to tickets logged into the Helpdesk ticket system or called into the support line. Ensure timely completion of all support requests and logging of final resolution.Analyzes software and hardware problems reported by the end user and determines best course of action to take to correct problem.Create new user accountsSetup Cisco VOIP.

Part of a team of healthcare professionals delivering activation services to our clients. We help healthcare organizations successfully implement technologies that benefit their employees and patients. -Provide module specific support to clinicians using EMR systems -Ability to work closely and effectively with physicians -Assist with collecting data for.

New York, NY, US

- Provide Tier I support and engage Tier II and Tier III when applicable- Troubleshoot hardware, mobile devices, printers and various legal software. - Manage accounts utilizing RSA, Airwatch and Active Directory- Assist users with document formatting- Facilitate the approval process to expedite resolutions

Hanover, MD, US

Smart phone and personal computer service repair service with a strong focus on customer service.Founded in 2012. It support departments with real time order issues such as download failure and software problems. Test equipment to determine cause of the problem. Contact software vendor as necessary to obtain resolution or determine action needed. Perform.

Mclean, Virginia, US

•  Provide the first impression for all visitors into the Sunrise community. You will be responsible for greeting potential residents, families, visitors.
• Take part of a dynamic and talented team of professionals dedicated to the highest standards of excellence and quality of care, while offering compassionate care and home environment for residents. Other.
• Managing both external and internal calls, taking and communicating messages from visitors and between departments.
• The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.

Englewood, Colorado, US

•  Sold bundled Data and Video services to residential customers in wired serviceable areas.
• Describe and demonstrate the features, benefits and value of WOW! Internet and Cable product offerings, services and billing procedures.
• Maintain company established homes passed objectives, prospect, closing standards, bundling objectives and sales production standards, with a focus on retention and churn management.
• Schedule customer installations in compliance with company policies and procedures.  Provide assessment of customer premises to identify special wiring or hardware needs in order to ensure timely and efficient and.

Philadelphia, PA, US

 Increase video, high-speed internet, and voice services penetration in assigned Sweep areas through door-to-door sales and in retail environments to current, new, and former residential customers. Consult with customers and prospects to promote the breadth of products and services within the assigned area. Learn customers’ short term and long-term.

I assisted in a free pre-school program for children ages 2 ½ to 5. We provided Full day and part day classes are available as well as home-based options.

Associate'S Degree, Business Administration And Management, General

High School