Devon Hart-Barron Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

United States

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.• Investigated and researched issues to determine root causes and appropriate resolution methods.• Assisted with mentoring new employees during and after training.• Built sustainable relationships and trust with customer accountsusing open and interactive communication.• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Charlotte, North Carolina, United States

Navigated multiple computer systems and applications and utilized search tools to find information.• Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.• Adhered to quality and service standards to support operational goals.• Resolved problems and escalated high-level issues to supervisor within established timeframes.• Created Help Center - Einstein which housed business processes and procedures to assist agent productivity

Matthews, Nc, United States

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Routinely answered customer questions regarding merchandise and pricing.Asked open-ended questions to assess customer needs.Developed a reputation as an efficient service provider with high levels of accuracy.Investigated and resolved customer inquiries and compliments in a timely and empathetic manner.Built long-term customer relationships and advised customers on purchases and promotions.Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Provided an elevated customer experience to generate a local clientele.

North Charleston, South Carolina

Takeover irate calls or unsatisfied customers to come up with a resolution that works for the company and the clientProcess payments with debit or credit cards, and checking accountsMonitored usage of service and assisted customers with customized package specifically for their needs Provide a thorough explanation of plan benefits, features, bill cycle, service date, and due dateAssisted with account auditing Recommend account to be deactivated based on usage Managed returned check and card payments Verify if an address is serviceable Verify any previous accounts in collections