Devon Hatchett Email & Phone Number

Register and Process application; receive and send daily correspondence.● Research client information. Record daily information for monthly reports.● Performed at above average levels of proficiency.● Organize information sent in daily by scanning information in the system and creating files.● Approved and denied closing cases.

Assisting with the business case•Planning and monitoring•Eliciting requirements•Requirements organization•Translating and simplifying requirements•Requirements management and communication•Requirements analysisProgram Eligibility Specialist for Long Term Care Medicaid DDS,

Provided excellent service for SNAP and Medicaid proficiently and in a timely manner.● Interviewed clients face to face, by phone and through email.● Process existing and initial application with excellent customer service skills.● Processed daily and monthly reports.● Completed all training needs analysis as requested.

Provided research and problem solving while providing appropriate responses with correct.● Provided education and support in testing claim formats and ensuring that valid coding is being utilized.● Customer Service provided by phone and front desk.

Overseeing the daily calls and transactions of employees and customers.● Setting payment arrangements and processing payment transactions.● Making sure the customer’s needs were meet by the end of each call.● Ensure customers are satisfied.

Managing and formatting the daily correspondence and agenda for the4-H Center; for members and employees.▪ Manually completing documents needed for conferences and daily activities.▪ Answering calls and ensuring that members were satisfied with the material and experience.

Processing calls for order with Vendors for Pharmacies, Hospitals andGovernment Agencies.● Providing excellent customer service skills.

Researching and keying data for NCP/CP, analyzing reports generatedbased on federal regulations for freezing and releasing bank accounts.Answering multiple phone lines and assisting clients with question,suspending and releasing professional licenses and Driver’s licenses.

Bachelor’S Degree, Business Of Administration

Diploma