Devon Hempe Email & Phone Number

Responsible for bridging the gap between development and product teams, facilitating seamless integration of new features and bug fixes into the development cycle.Conduct thorough quality assurance reviews on all new features and bug fixes, ensuring high standards of functionality and usability.Analyze and optimize regression suite for efficiency, integrating new features to prevent deployment issues.Develop proficiency in coding languages compatible with Selenium for building and maintaining automated test suites, enhancing regression process efficiency.Spearhead the creation and maintenance of an extensive end user knowledge base, ensuring comprehensive understanding and support for application users.Drive documentation efforts for technical aspects of the application, ensuring clarity and accessibility for all stakeholders.Collaborate with teams to examine and document customer journeys, establishing a standard framework for QA testing activities and enhancing user experience.Combines technical expertise with a proactive approach to ensure the delivery of high-quality software and a seamless user experience.

Downers Grove, Illinois, United States

Provided coaching and development for staff, conducted quarterly reviews of annual development plansManaged comprehensive HR records and policies Crafted detailed analyses, driving ongoing improvements in candidate quality, quantity, and the overall recruiting experience.Served as the administrative assistant to the Managing Director.

Downers Grove, Illinois, United States

Oversaw team of four full-time and five campus recruitersDeveloped and maintained coaching and training strategy implemented to ensure success of recruiters in first six monthsAchieved 24% increase in annual recruits, and 5% increase in 5 year retentionDetailed analyses of recruiting ratios, tailoring activity standards to maximize results

Downers Grove, Il

Administrative support to Chief Development OfficerPartnered with department heads of recruiting, internship, leadership development, and New Representative development to ensure annual goals were being metImplemented detailed analyses of recruiting process and candidate quality to ensure overall retention and productivity of new representatives.Supervised CLR Coordinator, shortened average onboarding time from 6 weeks to 4 weeks

Downers Grove, Illinois

Created and implemented recruiting reporting process, ensuring all goals were accurately tracked, increasing firmwide accountabilityAdministrative support to team of eight recruiters and CDOOnboarded all incoming staff, assistants, college financial representatives, and full-time representatives maintaining urgency and compliance, shortening average onboarding time from 7 weeks to 6 weeks

Aurora, Illinois

Instrumental in spearheading positive culture shift after major management turnoverRe-trained store associates on compliant store policies and procedures

Oak Brook, Illinois

Drove retail sales at a store level; overtook business at double digit decrease to LY & lead team to 29% increase to LY in just six months.Developed Special Events calendar and implemented, along with merchandising objectivesProvided direction to Guides regarding company goals and objectives for both Macy’s and OriginsProvided ongoing coaching and feedback to team of GuidesImplemented sales process, emphasizing team engagement and customer satisfaction, exceeding YTD sales plans.

Austin, Texas

Implemented company-wide sales process and embedded culture elements to direct reports. Acted as store liaison and point person for city-wide events, fashion shows, concerts, tree lighting events, F1 celebration, and other locally known events.Actively solicited customer feedback to partner with store merchants, adjusting product lines to drive sales.Exceeded YTD sales plan in Impulse, Dresses & Suits and drove year over year sales increases. Created a customer-centric shopping environment by actively monitoring store-wide customer experience.

Austin, Texas

Maintained 100% WOTC compliance YTD by daily monitoring of all eligible new hires & coaching AST team to ensure it was a priority.Drove total store Hours Utilization compliance to maintain high rating on Store Scorecard.Elevated Administrative Support Team’s interaction with management team to ensure management salesfloor presence.Monitored turnover and focused on hiring the right people, for the right place, as well as leveraging management team to ensure hiring was top priority to maintain highest possible rating for turnover percentage. Constant focus on audit points for TIA corrections, Meal & Break reports, Zero Hours audits, and leased NPBU audits to ensure compliance and accurate maintenance of all records.Acted as a reliable partner and supporting member to the Sales Manager team, Store VPSM, and MSHR by maintaining accurate and organized records, being knowledgeable on all new information and communicating in a timely manner to the team, reacting quickly to associate relations issues and questions, assisting with LOA reporting and accident reporting, and leveraging leadership skills to step in to assist in the absence of another manager.

Cedar Park, Texas

Spearheaded implementation of company-wide sales process, surpassing YTD plans consistently.Took on the role of store 'Credit Captain,' propelling the team to achieve a top standing in results.Maintained a customer-centric shopping environment through monitoring of customer experience.

Cedar Park, Texas

Actively recruited high level talent driving increased productivity and sales. Performed interviews, completed all on boarding, as well as new hire documentation. Acted as liaison to Texas Workforce for expedient resolution of store unemployment claims and hearings. Improved attendance and compliance by developing new and enhancing existing store policies and proceduresPartnered with store leadership team to ensure ongoing associate eLearning compliance. Acted as subject matter expert for difficult transactions or processes. Oversaw daily cash office functions, safe balancing, and deposit of previous day’s sales in excess of $200k. Partnered with associate service center to investigate all associate relations issues to come to expedient and impartial conclusions. Developed and implemented Affirmative Action Plan following FEAA guidelines. Exceeded compliance requirements and carried the store through certification visits acting as liaison between store an district leadership teams.