Devon Hodge Email & Phone Number

Atlanta, Ga, Us

Bloomington, Illinois, Us

Bloomington, Illinois, Us

- Strategize, design, and develop enterprise wide leadership development experiences that impact 6,000+ leaders.- Manage & assist with various programs and projects related to leadership development.- Producer of an internal podcast that provides engaging and informative development stories of our leaders. Responsibilities include developing content, research topics, book guests, script write, make social media posts & other promotional materials. - Gather, interpret, and analyze data to make informed decisions and track the success of programs and make adjustments as needed.- Apply adult learning principles and theories to create effective development experiences.- Create internal marketing strategies and materials that help achieve program goals. - Create graphics, presentations, and other storytelling visuals using Microsoft Office Products, GIMP, Camtasia, Canva, and Snagit.- Run focus groups to gather qualitative data on various workplace issues related to leadership and learning.

Chevy Chase, Md, Us

- Developed and facilitated trainings related to manager effectiveness, leadership development, career and employee development, executive coaching, onboarding, and learning operations and impact measurement for all associates.- Developed and executed projects related to the tracking and execution of companywide trainings surrounding various topics including leadership branding, performance/behavior coaching, mentoring, career development, and Human Resource subject matter.- Designated as a subject matter expert for coaching plan development and execution coaching, transformational leadership philosophies and methodologies, and various Human Resource topics (ADA, FLSA, FMLA, etc.). - Lead administrator of Learning Management System for Houston office.- Collaborate with managers and directors to monitor the progress of new supervisors in various departments throughout their introductory period, providing additional training reinforcement as needed to best set team members up for success.- Validates training content by creating a testing and evaluation process to measure the accuracy of the content being delivered, making updates to training content as needed.- Utilized a variety of adult learning techniques and methodologies to deliver training in the most effective and impactful manner.- Provide education in Diversity and Inclusion for a hierarchy of 1300 associates; includes associate, supervisor and manager specific training.- Tracked and communicated completion of annual performance appraisal process to all members of management across all departments including Claims, Auto Damage, Human Resources in an office with over 200 members of management.- Recruit, train, and motivate GEICO’s corporate Management Development Program and Supervisor Prep Program associates.- Interviewed and selected external candidates for GEICO's corporate Management Development Program.

Chevy Chase, Md, Us

- Supervised team of 7-9 liability claim adjusters - Assisted in company wide process reviews for claim handling- Created materials for and facilitated supplemental trainings for new adjusters - Managed performance for service level, productivity, and claim handling quality in addition to career coaching and development

Chevy Chase, Md, Us

- Handled claims including catastrophic injury, litigation/suit, and bad faith allegations- Provided exceptional service to customers while promptly and efficiently handling third party bodily injury claims

Chevy Chase, Md, Us

- Trended data to identify legal and regulatory compliance, file handling and call quality gaps- Provided department managers feedback on department deficiencies, created material for retraining and new process maps, and facilitated training- Created the material to onboard new performance analysts, and conducted the onboarding training

Chevy Chase, Md, Us

- Provided exceptional service to customers while effectively handling coverage, liability, and first party injury claim investigation and resolution

Chevy Chase, Md, Us

- Tracked performance of and developed a team of coaches and newly hired insurance agents- Interviewed and selected external candidates for Insurance Agent positions- Created and maintained onboarding binder for all new hires (including company benefit information and department specific items) - Worked on projects to create new processes and facilitated training to all department on process rollouts

Chevy Chase, Md, Us

- Supported transition supervisors in driving proper behaviors for new hires during transition- Had a mini team of 3-4 insurance agents where I oversaw tracking and driving performance- Provided exceptional service to customers while effectively handling service calls- Became a subject matter expert regarding internal processing of auto policies, billing, rate increase/generations, and contract language

Chicago, Il, Us

Springfield, Mo, Us

Multi-/Interdisciplinary Studies, General

Pre-Nursing Studies