Devon Hodgson Email & Phone Number

Blairstown, Nj

Blairstown, Nj

The family business. A staple at this point

Dover, Nj

Handle all larger single purchaser accounts in all ways.

Henrietta, Ny

Member of Technical Solutions Center team dedicated to providing exceptional customer service and technical support for wireless products and services including complex product or service concerns for internal and external voice and data product customers across all channels. Demonstrates the advanced troubleshooting skills necessary to resolve the full scope of customer issues including both technical and customer service inquiries. Follows up with customer to ensure first contact resolution and deliver a Promoter level experience. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

New York, New York

Automated parts and service reporting to be completely hands-off for the management through scheduled Microsoft Excel VBA macros. On-site troubleshooting of the parts and service departments' issues with the Reynolds and Reynolds Dealership Management System.