Devon Holbrook Email & Phone Number

Louisville, Kentucky Area

>Consults Charter Business commercial customers by providing product and technical service information relating to high-speed Internet access, commercial video and other new commercial product lines>Contributes to the Company vision of being the industry leader in commercial customer service through quality, commitment, courtesy and teamwork>Responds to customer inquiries regarding commercial products and services>Provides technical troubleshooting for commercial cable… Show more >Consults Charter Business commercial customers by providing product and technical service information relating to high-speed Internet access, commercial video and other new commercial product lines>Contributes to the Company vision of being the industry leader in commercial customer service through quality, commitment, courtesy and teamwork>Responds to customer inquiries regarding commercial products and services>Provides technical troubleshooting for commercial cable modems, routers, fiber, video, and other commercial broadband products and services>Provides technical troubleshooting and consultation on commercial email, web and DNS services>Resolves product or service issues by clarifying the customers'​ complaint and determining the cause of the problem; diagnoses general Internet related problems and recommends solutions; expedites correction or applies credit adjustment, notifies other departments or outside partners of need for resolution >Provides technical troubleshooting and consultation on LAN, WAN and VPN configurations for commercial customers>Coordinates with field and local engineering staff in identifying root cause of technical issues for both the customer's premise as well as Charter equipment>Creates and escalates individual and system outage trouble tickets for both the customer and the field>Coordinates with Account Executives on behalf of existing and potential customers regarding sales, added services, credits and payments>Maintains customer accounts; enters sales and customer information such as sales orders and processing advance payments promptly and accurately >Coordinates with customer to arrange installation or service date and times; places follow-up calls to customers to ensure installations and trouble calls were completed correctly and on time >Adjusts billing errors in compliance with established policy Show less

Louisville, Kentucky Area

>Performed highly complex troubleshooting of internet, telephone and cable services>Identified trends, and monitored reports of unusual switch, provisioning, and network activity>Resolved provisioning, switch related, and network issues>Assigned and/or reassigned critical outages >Coordinated resolution of issues with other departments>Knowledge of Voice Over Internet Protocol (VOIP) and Internet Protocol networks>Maintained confidentiality of… Show more >Performed highly complex troubleshooting of internet, telephone and cable services>Identified trends, and monitored reports of unusual switch, provisioning, and network activity>Resolved provisioning, switch related, and network issues>Assigned and/or reassigned critical outages >Coordinated resolution of issues with other departments>Knowledge of Voice Over Internet Protocol (VOIP) and Internet Protocol networks>Maintained confidentiality of customer proprietary network information >Interpreted needs of consumers while demonstrating courtesy and patience in customer relations>Followed-up with resolutions of escalated telephone and internet service calls Show less

Southern Indiana

>Educated public on purpose of census interview, answered residents' questions, administered information following formal guidelines, and recorded census data >Conducted interviews with residents in assigned areas>Facilitated work to designated assignment areas, coordinated neighborhoods and located households for conducting interviews>Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality… Show more >Educated public on purpose of census interview, answered residents' questions, administered information following formal guidelines, and recorded census data >Conducted interviews with residents in assigned areas>Facilitated work to designated assignment areas, coordinated neighborhoods and located households for conducting interviews>Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification>Administered finger prints for employee background checks>Followed stringent guidelines and confidentiality laws>Complied with accuracy standards while maintaining high production rates>Allocated records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties>Attended daily meetings to review and submit work Show less

New Albany, Indiana

>Educated customers with appropriate information pertaining to billing, product, and service inquires >Generated sales and retained consumers by extending contracts, >Adjusted billing cycles, processed payments, and simplified details of charges>Explained product features, performed upgrades, provisioned phones, and administered rebates>Promoted new products and limited-time offers by instilling brand value >Supported plan changes, filed insurance claims… Show more >Educated customers with appropriate information pertaining to billing, product, and service inquires >Generated sales and retained consumers by extending contracts, >Adjusted billing cycles, processed payments, and simplified details of charges>Explained product features, performed upgrades, provisioned phones, and administered rebates>Promoted new products and limited-time offers by instilling brand value >Supported plan changes, filed insurance claims, and identified network coverage issues >Advanced on opportunities to build rapport and strengthen customer relations Show less

Bachelors Of Science, Business Administration And Management, General

Associate, General Studies