System Analyst
I started at Midwest Networking with no experince as Desk Help and worked my way up to being a System Analyist. Every day, I start by reviewing the dispatch portal in the morning to identify the tickets generated overnight. Based on the nature of the issues described in the tickets, I assign them to the appropriate technician for resolution. Additionally, I respond to phone calls and generate tickets as required. My strength lies in executing on-site tasks and managing high-pressure scenarios effectively. I maintain a high level of professionalism and take pleasure in interacting with clients. Over time, I have successfully generated numerous sales opportunities by assisting clients with equipment upgrades and offering our comprehensive managed services during on-site visits.Experience:Troubleshooting remotely and on-siteInstalling Desktops, Printers, Scanners, Phones, Software, Ect. Setup VPN connections through FortiGate, SonicWall Firewalls for remote workManaged Email and licenses through Microsoft 365 Admin PortalRan Cat-6 cable dropsManged/documented daily and monthly backupsWorked with Quickbooks, Cornerstone, DSS Dictation Module, Office Practium (OP) and a various other line of business apps