I started at Midwest Networking Services as Desk Help and moved up to System Analyist within a year. I helped provide IT solutions and support to a variety of clients across different industries. Now with three years of experience in this role, and I have developed strong skills in network troubleshooting, computer hardware troubleshooting, and Microsoft Office applications.I excel at onsite visits, where I can interact with clients, assess their needs, and offer them upgrades or fully managed services. I also enjoy working with my team, creating and scheduling tickets, documenting issues and resolutions, and creating SOPs. My goal is to deliver high-quality customer service and ensure optimal system performance and security.Software:Microsoft 365 Admin PortalConnectWise Manage - Screen ConnectKaseya - ITGlue, VSA, BitdefenderN-Able RMM AgentPax8 - Purchasing Microsoft 365 LicensesHardware:Servers - Dell, HP, Lenovo, SuperMicro, Intel, Proliant and VirtualFirewalls - FortiGate, Sonicwall, Cisco, Sophos, UnifiAccess PointsSwitchsDesktops/Laptops - Dell, Apple, Lenovo, Microsoft, HP, Acer, AsusPrinters - Xerox, Canon, Lexmark, HP, Dell, Brother and EpsonScanners - Fujitsu, Canon, Brother, EpsonPhones - Yealink, Poly, BroadvoiceApple procucts - Desktops, AIO, MacBooks, PhonesFortiNet BDR - Setting up and Deploying