I started at Midwest Networking Services as Desk Help and moved up to System Analyist within a year. I helped provide IT solutions and support to a variety of clients across different industries. Now with three years of experience in this role, and I have developed strong skills in network troubleshooting, computer hardware troubleshooting, and Microsoft Office applications.I excel at onsite visits, where I can interact with clients, assess their needs, and offer them upgrades or fully managed services. I also enjoy working with my team, creating and scheduling tickets, documenting issues and resolutions, and creating SOPs. My goal is to deliver high-quality customer service and ensure optimal system performance and security.Software:Microsoft 365 Admin PortalConnectWise Manage - Screen ConnectKaseya - ITGlue, VSA, BitdefenderN-Able RMM AgentPax8 - Purchasing Microsoft 365 LicensesHardware:Servers - Dell, HP, Lenovo, SuperMicro, Intel, Proliant and VirtualFirewalls - FortiGate, Sonicwall, Cisco, Sophos, UnifiAccess PointsSwitchsDesktops/Laptops - Dell, Apple, Lenovo, Microsoft, HP, Acer, AsusPrinters - Xerox, Canon, Lexmark, HP, Dell, Brother and EpsonScanners - Fujitsu, Canon, Brother, EpsonPhones - Yealink, Poly, BroadvoiceApple procucts - Desktops, AIO, MacBooks, PhonesFortiNet BDR - Setting up and Deploying
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System AnalystMidwest Networking Services, Llc Mar 2021 - Feb 2024United StatesI started at Midwest Networking with no experince as Desk Help and worked my way up to being a System Analyist. Every day, I start by reviewing the dispatch portal in the morning to identify the tickets generated overnight. Based on the nature of the issues described in the tickets, I assign them to the appropriate technician for resolution. Additionally, I respond to phone calls and generate tickets as required. My strength lies in executing on-site tasks and managing high-pressure scenarios effectively. I maintain a high level of professionalism and take pleasure in interacting with clients. Over time, I have successfully generated numerous sales opportunities by assisting clients with equipment upgrades and offering our comprehensive managed services during on-site visits.Experience:Troubleshooting remotely and on-siteInstalling Desktops, Printers, Scanners, Phones, Software, Ect. Setup VPN connections through FortiGate, SonicWall Firewalls for remote workManaged Email and licenses through Microsoft 365 Admin PortalRan Cat-6 cable dropsManged/documented daily and monthly backupsWorked with Quickbooks, Cornerstone, DSS Dictation Module, Office Practium (OP) and a various other line of business apps -
Executive Sous ChefRobust Webster Groves Apr 2018 - May 2021My hours were 9:00AM to 10:00PM, I was in charge of the kitchen for lunch and dinner service. Creating specials and soups everyday. Making a prep list every morning and finishing it before dinner. I would check in was in charge of ordering all food products and checking in all deliveries. I would expo at night if there were enough cooks on the line, run food to tables.
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Sous ChefBilly G'S Kirkwood Mar 2013 - Apr 2018United StatesI was in charge of night shift, I would come in around noon and would be there till close. Creating specials and soups daily. Making sure the line was ready for dinner service and all the necessary prep was finished. It was one of the fastest paced kitchens I've worked in and was there to help setup from the very begenning. I was expected to help any station or person in need even if it was expo.
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Line CookNicoletti'S Restaurant Nov 2005 - Feb 2013United StatesStarted here as a dishwasher, moved to salad station and from there became a line cook.
Devon House Education Details
Frequently Asked Questions about Devon House
What is Devon House's role at the current company?
Devon House's current role is System Analyst @ Midwest Networking Services, LLC | Troubleshooting Expert.
What schools did Devon House attend?
Devon House attended Valley Park Sr. High School.
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