Devon Ingram Email & Phone Number

Gauteng, South Africa

Demonstrated expertise in various roles encompassing System Technician, System Administrator, and System Engineer at empact groupEffectively managed and executed a wide range of responsibilities within the IT realmProficiently utilized active problem-solving skills to troubleshoot and resolve system issuesImplemented proactive measures to ensure optimal system performance and minimize downtimeCollaborated with cross-functional teams to design, implement, and maintain system infrastructure.

City Of Johannesburg, Gauteng, South Africa

Compass Group Southern Africa was bought by Thebe (TIC) and the company was renamed to Empact Group.

City Of Johannesburg, Gauteng, South Africa

Provided onsite and remote IT support across all tiers, ensuring prompt resolution of technical issuesMaintained service level agreements with customers, ensuring their satisfaction through proactive maintenance and supportSupported network maintenance and troubleshooting, ensuring optimal performance and connectivityManaged biometrics and access control systems, including time and attendance trackingSupported Pastel and Easy file software, providing expert assistance and troubleshooting for ERP solutionsDemonstrated proficiency in Linux and Microsoft server support, ensuring smooth operations and minimizing downtimeAssisted with quoting and sales of IT equipment, offering tailored solutions to meet customers' needsManaged procurement of IT equipment, ensuring timely delivery and cost-effective solutionsConducted network infrastructure installations.Handled C.C.T.V installations and support, guaranteeing reliable surveillance and security systemsProvided support for audiovisual equipment, troubleshooting and resolving issues to enhance presentations and meetings.

City Of Johannesburg, Gauteng, South Africa

• Provided workshop and onsite IT support, effectively maintaining, setting up, and installing IT equipment• Demonstrated expertise in quoting and sales of IT related equipment, insuring optimal procurement processes• Proficient in network cable installations, guaranteeing seamless connectivity• Provided consultation services and excelled in computer sales, delivering superior customer satisfaction.• CCTV and Audio visual equipment installations.