Devon Jensen Email & Phone Number

· Provide light-to-medium copy editing (primarily content) of upwards of 40 documents per month.· Focus on rapid turnaround time and customer needs via collaboration and responsive communication.· Copyediting services provided range from basic spelling, grammatical, and punctuation correction to stylistic, tonal and clarity-oriented improvements and.

Greater Chicago Area

· Reduced new monthly Incident tickets from approximately 300/month to ~130-150/month over a 1.5-year period via monthly ticketing metrics reports and follow-up coordination with multiple departments to address recurring, chronic, and acute issues. · Manager/Owner of 2-15 Major Incidents per month from initial report through confirmation of resolution..

Greater Chicago Area

· Oversaw day-to-day NOC operations, processes, and coordination/communication between Beijing-based NOC and teams in Chicago, California, Brazil, Beijing, and India.· Cultivated effective, positive working relationships with clients in multiple departments through onboarding, initial training and ongoing support, including publishing approx. 2 new.

Chicago, IL

• management of Major Incidents from initial report of issue through confirmation of resolution by driving engagement of necessary I.T., engineering, and other support teams and impacted business stakeholder(s).
• long-term Problem Management follow up for Major Incidents and all identified chronic/recurring problems, including coordination of identification of problem, impact, root cause, and any and all Problem Corrective.
• creation of documentation, including process and training documentation; I.T. process and standards governance and compliance
• execution of weekly “cadence” meetings with up to 5 separate teams within the I.T. organization to follow-up on and assign Problem-related tasks, discuss process changes, new process requests, monitoring updates.
• monthly review and presentation to senior I.T. management of data analysis of incident metrics and trending with a focus on identifying short and long recurring issues and successes in accomplishments of actions.

Sunnyvale, CA

*provide leadership and training to fellow NOC Engineers, including creating process and organizational improvements, daily guidance and oversight, and act as team resource for inter-team and inter-departmental concerns, including daily issue review meanings with Operations department*timely escalation and response to all system/network/application.

Sunnvyale, CA

*timely escalation and response to all system/network/application impacting events for the Motorola Mobility Cloud Services, from minor to critical, including any and all customer-impacting issues*monitoring and investigation/troubleshooting of network and systems issues via Nagios, command line, and basic BASH shell scripting, cacti network data.

Familiairty with systems, network, and application scanning and penetration tools (nCircle, Cenzic, and RedSeal); reproduction of identified system and application issues; delegation of issues to engineering and support teams for remediation and consulting and recommendations for remediationdaily review of change requests, including firewall/ACL and.

timely investigation, escalation and driving to resolution of business impacting engineering issuescreation of documentation, including process and training documentation; training of multiple new hiresinstallation of weekly, sometimes daily, code fixes to Database and Web server environments via automated tools and Solaris command line; junior Solaris.

research grant writing methodology and approaches to tailor grant applications to individual grantswrite and prepare multiple simultaneous grant applications/proposals for both Foundations from a prepared listresearch grants to apply to using various online resources, including web search engines and prepared database