Devon Johnston Email & Phone Number

Northern California

Directly Responsible Individual (DRI) for driving sales revenue through one of the organization's largest, most complex Integrated Delivery Networks (IDNs), including hospitals, ambulatory surgery centers, physician offices, and post-acute facilities. o Sales Leadership: Builds, develops, and manages customer relationships at the senior level within assigned IDN to understand needs and decision timeline; indirectly leads sales teams, clinical specialists, and product divisions to execute a comprehensive business strategy; works closely sales leadership to identify opportunities to effectively delegate responsibilities while mentoring individuals to improve performance of the team; contributes to the team’s knowledge base through mentoring, training, participation in regional calls/meetings and setting up meetings with key leaders to maintain a strong understanding of the IDN's needsSales and Operational Excellence: Responsible for assigned IDN’s overall financial performance, growth and contract compliance; manages the quota, revenue and profitability margins of the business; works internally with management to elevate levels of service and customer satisfaction; plans, organizes, and runs monthly IDN team meetings focused on sales and operational excellence

Reno, Nevada Area

Held exclusive responsibility for all business relationships and strategic decisions within assigned marketo Strategic Business Development: Provided clinical programs that supported hospital initiatives to reduce infection rates, to improve patient satisfaction and to drive compliance; maintained existing business and presents new solutions to clinicians and purchasing entities; managed inventory for products purchased through Medline's distributiono Product Sales and Contract Management: Established and nurtured strong client relationships with key hospital decision makers; prepared bids and price quotes as well as managed agreements and contracts with hospital purchasing groups; forecasted annual sales goals for assigned markets

Reno, Nevada Area

Held strategic responsibility for customer-facing contact center team leading both process optimization and professional development initiativeso Process Improvement: led operations change for 2 multi-billion dollar strategic partners to improve overall NPS scores; co-developed resource planning process for the Care Operation Center’s 6-shift operation; evaluated new telephone platform to support the projected 90% increase in operational demand for 2018o Operational Leadership: Led team of 11 direct reports as part of Rock Health’s “Fastest Growing Company” in digital health, partnering with 100 innovative employers and serving 3.5 million lives; guided team’s development and implementation of Individual Level Goals (ILGs) to increase employee engagement while connecting individual impact to company level initiatives

Reno, Nv

Held strategic responsibility for new business opportunities, sales, customer relations, product development and marketingo Strategic Business Development: Developed and executed product launch strategy for two new products to transition company from an OTC model to a prescription drug model; developed annual sales distribution and marketing action plan to grow multi-million dollar company into two new strategic directions (direct-to-clinic and independent pharmacy distribution)o Product Sales & Contract Management: Managed contracts and created 6 new national sales channels in Q1 of 2017 with an annual potential of over $350K; grew company leads list by 800% to include partners in new strategic directions; created CRM database for over 200 prospects for more customized marketingo Product Marketing & Sales Collateral Development: Created prescription product marketing collateral and online ad campaigns to increase product sales through clear and consistent value propositions, positioning and messages; created customer-specific materials to drive campaigns of individual distribution partnerso Operational Leadership: Developed and implemented product development, sales, and new employee onboarding procedures and materials to improve operational effectiveness

Reno, Nevada Area

Held overall strategic and operational responsibility for all programs with emphasis on sales, member engagement, marketing and financial operationso Membership Sales & Member Engagement: Managed contracts and established 10 new corporate members contributing an additional 25% in income; created Excel database for over 1600 personal members to achieve a more customized sales and marketing approach; engaged and cultivated both technical and execute management teams of 30+ corporate members to secure and expand recurring revenue streams and interest in consortium projects; created and chaired US Committee to increase member acquisition and standard adoption in US-based biotech/pharma, lab system integration, and lab device and software supply companieso Program Operational Leadership: Created a new membership category as well as SiLA-related Initiatives program to facilitate non-member participation and work-package revenue streams; evaluated internal corporate performance based on established KPIs to adjust market strategy as needed; provided effective and inspiring leadership by being hands-on in all programs and serviceso Financial Planning: Co-developed and submitted an annual operational budget, managed effectively within this budget, and reported accurately on progress made and challenges encounteredo Marketing: Created marketing collateral, social media campaigns and 10 quarterly newsletters to facilitate awareness and communication to 1600+ personal members; coordinated and represented consortium at 12+ tradeshows, conferences, and workshops internationallyo Partnership & Business Development: developed partnership with ASTM-AnIML to leverage their standards and community for increase awareness and standards adoption in a new, analytical lab market space; pursued new alliances with other laboratory standards bodies to streamline standards development and share related works

Reno, Nv

Launched and championed flagship liquid handling laboratory automation product to the national and international marketplaceo Product Development Champion: Coordinated market research, developed product requirements and led beta testing of flagship liquid handling system to bring a new level of automated logistics management to the lab; led pricing development of the $300K-$1M platform and approved all product quoting to ensure pricing strategy and margin objectives were consistent across the company’s robotics line; led engineering, marketing, sales, applications, service and supply chain teams in support of the first 3 platform sales to ensure performance was consistent with company and customer objectiveso Strategic Business Planning: Developed annual sales forecast as well as key business activities and promotions required to fulfill supply chain projections; regularly presented program status/gaps and compiled data to executive management to adjust program direction as neededo Marketing & Sales Support: Created sales collateral and represented product at nation-wide tradeshows to facilitate early-adopter program and initial product sales; worked closely with OEM and Direct Sales teams as well as international distributors to assist in their sales and marketing plans and played a key role in initial account and contract development at new customer sites

Reno, Nv

Designed and launched innovative, semi-automated laboratory liquid handling producto Project Management: Collaborated and consulted with engineering leads and teams to maintain operational efficiency and effectiveness in terms of project scope, schedule, and costs; regularly presented cost and schedule metrics, procurement and manufacturing issues, safety concerns, design and validation questions, and potential impacts to executive management and worked with them to adjust program directiono Product Development Champion: Created and reviewed product requirements to bring a new level of automation and process control to hand-held pipette users; led project team through systems engineering product lifecycle management to prioritize and resolve development and testing staff and resourceso Strategic Relationship Development: Actively sought out and established relationships with strategic customers and vendors to improve product positioning, to accelerate product launch, and to act as a catalyst for new product opportunitieso Customer Expectations & Resolutions: Worked closely with the project team to confirm deliverables and services were provided to meet customer satisfaction; tracked, managed, and ensured all project risks and customer issues were resolved

West Point, Ms

o Classroom & Student Management: Developed strong interpersonal relationship with faculty and students and mastered time management and troubleshooting skills within the classroom, eventually earning People’s Choice “Best High School Teacher 2010” by the Daily Times Leader

Palo Alto, Ca

Organized and managed pre-clinical trials for point-of-care medical deviceo Project Management & Product Development: Served as liaison between R&D, sales and production teams to improve product based on customer and market demands; managed schedules for pre-clinical trials in hospital/clinic settings; created sales and marketing materials including surveys, user manuals, brochures and user interfaceso Data Analysis: Managed all patient data from medical device and compiled this data with the other clinical and survey information to track the individual’s disease progressiono Customer Relations & Support: worked with hospital management, physicians, nurses, scientists and patients to ensure product installation, training and compliance in each study; served as 24/7 Customer Technical Support

Palo Alto, Ca

Developed immunoassays for point-of-care medical deviceo Scientific Experimentation: Developed custom ELISAs and compared to commercial kits, purified protein for assays, conjugated and screened antibodies, improved substrate detection methods, monitored protein levels using chemiluminescence and UV-Vis spectrophotometry, performed serial dilutions to calibrate instruments, ran kinetic rate experiments and protein stability studies (temperature, pH, humidity)

Rèz, Czech Republic

Research abroad opportunity at the Academy of Sciences in Rèz, Czech Republic o Scientific Experimentation: Synthetic boron chemistry development for use as molecular wires; published article in Collect. Czech. Chem. Commun. (2009)o International Exposure: Adapted to diverse language/cultural settings

Reno, Nv

Performed chemical synthesis of nano-scaled molecular muscles, chemical sensors, carbon nanotubes, and other large polycyclic aromatic hydrocarbonso Scientific Experimentation: Purified chemicals via chromatography (HPLC, silica gel/C18 column chromatography); performed molecular analysis via mass spectrometry (i.e. ESI, GC/MS) and nuclear magnetic spectroscopy (NMR)o Presentations: 2005 National Organic Chemistry Conference, 2006 Regional American Chemical Society meeting, University of California Berkeley for the American Heart Association (2006)

Master'S Degree, Chemistry Education

Activities and Societies: Outstanding Graduate Achievement Award for the School of Education

Bachelor'S Degree, Biochemistry

Activities and Societies: • Summa Cum Laude • Outstanding Senior, UNR Dept of Biochemistry, #1 graduate in department (2007) • Senior.