Managed users and groups across multiple applications, including in-house and third party applications. Interacted with business and Help Desk on a daily basis to provide internal customer support and ensure satisfaction.Documented processes' to manager's satisfaction and maintained proper communication with all team members.Identified 20+ vulnerabilities by testing infrastructure security, using both automated tools and manual testing.Coordinated and organization through required IT assessment and authorization audits as required by NIST

Assisted in the training of technical staff to provide support to 1,500 usersApplied and maintained DISA/NSA STIG configurations to Microsoft and other vendor software products; administered site anti-virus and IPS/IDS software suitesTrained 150 end users on security processes, procedures and risks via the company’s security education program.Resolved system slow-down issues through network migrations, reconfigurations, integrations, and troubleshootingEnsured full and incremental data backups were successful; performed data restore for users as neededAssisted with implementation of Windows Update Services server which reduced administrator overhead for routine patching and security analysis duties by over 20%Maintained Windows PKI smart card services and Intermediate Certificate Authority servers to ensure secure login availability