Devon Kasper Email & Phone Number

Pataskala, Ohio

Marysville, Oh

Created invoices, cross checking rates and fuel prices on a daily basis for loads ran from previous days.Dispatching and entering loads over the phone with drivers, brokers, and customers.Reviewed driver log for audits.Managed equipment documentation.Scheduling and oversight of random and pre employment drug testing.Performed background checks and reviewed driving records for incoming new hires.

Hilliard, Oh

Facilitate and design classroom training for on coming new hires with an average classroom size of 25 to 30 agents.Lead call audit process to ensure agent compliance with company standards and provide coaching when appropriate.Manage escalated issues across multiple Customer Service accounts. Ensure complete customer satisfaction through effective listening.Liaise between Contact Us center and third-party partners and their management teams.

Marysville, Oh

Performed duties including an average of 80 phone contacts per day, live chat, along with responding to consumer emails and letters.Created new handling processes for increasing customer satisfaction.Designed supervisor and team daily audit processes.Supervised and trained between Scotts and ContactUs as new partner was launching pilot.

Marysville, Oh

Implemented multiple organizational efficiencies including schedules, daily pre-shift and monthly staff meetings.Performed day to day management in all facets of restaurant interacting with guests and employeesTrained new employees on serving, cashier, takeout and bussing.Reconciled daily accounts.