Client RelationsMaintaining LSOP's On boarding of new associates

Identifying client's business needs Interviewing and hiring of new contract employee to fit client's needsAssist with on boarding of new contract employeesClient Service liaison between ATL home base and Boston clients

Serving as the primary communication link between clients and ATL laboratory operations and management teams.Secondary review of report of analysis, raw data, and final results to ensure Good Manufacturing Practices are followedCollaborating with Quality Assurance and operations to improve standard operating procedures and processes. Document gathering and background research for FDA audit of facility and processes. Providing fortune 500 clients with quarterly reports Writing explanation and out of specification letters to clientsApplying crisis management techniques to internal and external clients Researching new and updated techniques for clientsTracking daily sample volume and turnaround times for executive teamProject manager for incoming projects Organizing and hosting client visits and auditsMulti tasking multiple deadlines on daily basisConducting between 5-10 new business calls weeklyIntimately involved in day to day operations to ensure client's needs are met Uncovering new leads for colleagues in other areas of ATL's businessBuilding and maintaining relationships with current and new contacts within the same account

Careerbuilder.com, Enquirer Media- Careerbuilder Retention and Customer Satisfaction Specialist • Retention of careerbuilder.com customers ranging from Non-profit to Fortune 500• Responsible for $400,000 or more in renewed revenue for Careerbuilder contracts with a renewal average of $18,459 per contract.• Increased Careerbuilder contract renewal revenue by 24% in first quarter. • Effectively communicated added value selling and specific resources necessary to reduce turnover, increase retention and streamline recruiting processes..• Intense customer relations and presentation of Careerbuilder account reviews on a quarterly basis to provide suggestions and options to increase or refine customer’s results.• Led one on one and group customer trainings for Careerbuilder accounts along with training documents• Development and writing of annual customer recruitment solutions• Assisted, Maintained and patrolled company Facebook pages• Researched competition websites and recruiting industry for latest trends

Coordination of print and online advertising for 25+ automotive dealerships in CincinnatiMonitored advertising invoices for 25+ automotive dealershipsWorked against strict deadlines in collaboration with art department to ensure auto ads were as requested by dealershipsScheduled an average of $11,500 in print advertising on a weekly basisDevelopment of monthly advertising schedule with ad agencies