Devon Laing Email & Phone Number

Beaverton, Or, Us

Chaumont-Gistoux, Walloon Brabant, Be

• Conducted a thorough analysis and assessment of existing IT infrastructure, leading to the creation of strategic roadmaps for future growth strategy and migrations aimed at ensuring the client success and scalability.• Collected requirements from both internal and external stakeholders to ensure that our migration projects were conducted in a timely manner while optimizing resource utilization in a collaborative manner. To stay within budget constraints and maintain an efficient team and keep stakeholders informed, I created a dashboard showing the progress of the project which kept our deliverables and assets visible to the group.• I led the migration from an on-premises server environment and tools to a SaaS and Cloud infrastructure on AWS. This involved analyzing and evaluating our current IT infrastructure, gathering requirements from internal and external stakeholders to ensure timely migration efforts that maximized resources. To adhere to budget constraints and maintain efficiency, I used monitoring and reporting tools.Created training modules for staff to adopt new policies procedures and learn new SaaS tooling and Cloud infrastructure.• Lead team for maintenance and support efforts for new technology implementations, and projects with a focus in CI/CD. Delivered high availability stable infrastructure on AWS and developed plan for continuous improvement and future growth.

Vancouver, Washington, Us

• Spearheaded the recruitment and professional growth of engineers through the implementation of an onboarding program I designed. This program was instrumental in accelerating their time to make valuable contributions to the organization. Our team had a key objective: to modernize the IT infrastructure and transition to Azure. This strategic shift not only reduced our on-premises footprint but also yielded substantial cost savings while fortifying the security and stability of our infrastructure.• Successfully implemented an IT Service Management (ITSM) program within the organization, providing tailored training sessions to enable employees to engage in various roles, including stakeholders, leaders, or end users.• Led the launch of the new ITSM platform project, Service Now, in a collaborative effort across all business units within the organization. This successful deployment not only resulted in cost savings but also fostered more streamlined collaboration by replacing multiple software solutions with Service Now.• Delivered comprehensive IT training sessions for the entire organization, focusing on IT Service Management (ITSM) and Agile Scrum practices. As a result, employees gained the skills necessary to obtain certifications in both areas.• Established an Enterprise Software Management program by assembling stakeholders from various business units. This initiative successfully brought software sprawl under control and implemented a structured intake process for evaluating incoming technology needs. Additionally, it significantly improved transparency across the business, addressing a previously existing gap.• Led the Infrastructure Services and Support team to deploy new computer management tools, including JAMF and Intune, successfully upgrading our imaging services which resulted in significant cost and time savings.

Seattle, Wa, Us

• Developed and Managed co-located teams to drive technical excellence within the team by focusing on growth and development for engineers. Responsible for all of Oregon and lower Washington helpdesk and IT including; IT engineer and Systems engineer groups, as well as data center IT teams.• Utilizing technology requirements gathered from internal and external stakeholders to design a roadmap while mitigating risks with a continual improvement plan to deliver timely results for global projects and products. Leading with transparency to drive accountability within team and maximize resources for software development and scaleable SaaS/Cloud solution deployments.• Established as technology SME to lead team project and create high availability product to scale Robotics team tools for growth and reliability. Delivered a robust solution for the integration and migration to new software working cross-functionally with teams globally.• Utilized Tableu reporting capabilities to form comprehensive reports that were used by leadership to track deliverables on projects as well as KPI's and measurable performance of employees.

Seattle, Washington, Us

• Lead the migration project from legacy infrastructure to AWS coordinating with multiple business units and providing high visibility to stakeholders while adhering to ITIL standards and delivering optimum results.• Fully integrated hardware, software, and infrastructure into Amazon/AWS environment, working under tight timelines and maximizing resources to deliver an on time integration and migration project.• Managed project for consolidation of physical offices from four spaces to one large space. Partnering with AWS Elemental engineering team to migrate network and infrastructure from collocated spaces and offices to new building while fostering good vendor relationships and keeping key stakeholders informed. Lead upgrade project for all AV/VC equipment utilizing internal and external resources to maximize output.• Managed all server environments on-site, as well as virtually via Vsphere and VMware including upgrade/new projects. Managed desktop environments including support, deployment, and asset management.

Portland, Or, Us

• Designed IT department and help-desk, growing the team from none to four people in four years time. Partnered with C level executives, DevOps, and Engineering teams to build network, infrastructure, building security and VoIP networks.• Lead migration and upgrade projects from legacy servers and hardware to high availability and SaaS/Cloud solutions. Keeping stakeholders informed through complete transparency and updates on initiatives and milestones. Lead upgrade projects for all desktop and server environments and peripherals, including network.• Developed project plan to move physical offices and infrastructure by gathering requirements and creating a vision strategy focused on future growth. Lead team projects during three separate moves while delivering on time openings and no customer down time.• Curated and nourished vendor relationships for all software, hardware, SaaS and Cloud solutions, and IT purchasing negotiating the best outcome for the organization.

Bachelor Of Arts (Ba), Cinematography And Film/Video Production

Associate Of Arts And Sciences - Aas, Computer Information Systems