Devon Leger Email & Phone Number

Columbia, South Carolina Metropolitan Area

With an extensive background in customer service, my strength lies in how to meet customers' needs and get the results they are looking for. This work has led me to my current role as a Realtor at ERA Wilder Realty, where I have the privilege to put my experience, passion for helping others, and commitment to delivering results to work every day. Whether buying, selling or considering investment properties, I commit to helping you every step of the way. You can expect honesty, dedication and results.

Lexington, Kentucky Area

Develop and execute strategic recruitment plans to ensure strong applicant poolsMaintain a database of current open job requests and recruitment strategies Filled over 300 jobs and increased my fill rate by 10% over prior yearCoordinate advertisement of open positions, attend job fairs, and host applicant outreach eventsEngage with department customers to discuss job requirements, develop hiring timeline, and plan recruitment strategyProvide coaching and feedback to candidates as well as guidance to hiring departmentsBuild strong applicant pools by proactively conducting phone screens, in person interviews and reference checksMake effective placement decisions based on motivational fit factors and cultural needs of hiring departmentConduct all parts of employee onboarding from initial screening, job offer, pre-employment screening and first daySupport new and existing employees in providing benefits and payroll information as requestedEnsure compliance of new hires regarding HIPPA and Corporate Compliance trainings

Louisville, Kentucky Area

 Led team of 70+ employees, including car movers and maintenance, supply chain management, sales, and support staff; set expectations and goals and empowered team to achieve goals by providing training and tools. Met with sales team one on one regularly and with other staff as needed. Managed office with 400 to 600 vehicle inventory in an airport facility. Developed / executed sales strategies, resulting in station sales increase of 15% over prior year.  Ran sales contests to boost morale and efforts, focusing on upselling to nicer vehicles, selling insurance coverage with vehicles, and auxiliary sales. Increased customer satisfaction scores by 20% through Voice of the Customer survey and manager follow-up. Offered improvements or discounts to unhappy customers to promote retention and future sales. On-boarded and trained up to 20 new employees on sales processes and strategies; demonstrated sales processes and how to enter information into system.

Louisville, Kentucky Area

 Generated referral business to help maintain company goals. Conducted face-to-face interviews to identify prospective students and determine educational needs, concerns, and interests. Assisted and mentored students through admissions process. Delivered presentations to promote school programs to prospective students. Participated in recruiting promotional activities.

Louisville,Ky

 Generated new business leads by reaching out to potential customers and offering special deals or current promotions; maintained existing customer relationships by reaching out at least once a year to express appreciation for business and ensure satisfaction. Handled inbound and outbound sales process. Trained up to 20 new employees in sales. Coordinated all aspects of customer accounts. Ensured trucks were well maintained and available for lease at each location, resolved service issues, and maintained positive working relationship with each franchise. Managed 100- to 150-piece fleet to supply customers at main / agent locations.

Wilmington, North Carolina Area

 Generated $10K+ in donations from local businesses through cold calling. Led marketing presentations to key donor groups. Coordinated and oversaw marketing events. Facilitated and implemented new volunteer recruitment, orientation, and scheduling.

*Enhanced customer's experience by providing convenient and friendly service*Gained experience in customer service, time-management, and organization*Handled customer's concerns, questions and problems

Master Of Business Administration (M.B.A.)

Bachelor Of Science, Business Administration, Marketing