Devon Lemieux Email & Phone Number

Boston, Ma, Us

Frontline Performance Group (FPG) believes in the potential of people and our proven ability to harness that potential to drive tangible frontline results that last. FPG transforms front desk operations into profit centers for leading hospitality, car rental and automotive brands worldwide by elevating the performance of their frontline agents, while enhancing customer satisfaction. For over 25 years, FPG has generated billions in incremental revenue for our clients through a proven system of customized consulting, groundbreaking technology, one-on-one coaching, and proprietary training. The end result is higher earnings, increased enterprise valuations, and an enhanced experience on both sides of the front desk—with engaged agents and happy customers.

Boston, Massachusetts

Albany International Airport

Albany International Airport

Assistant Manager in the "Best of the Best" Program, where existingEnterprise employees are chosen, based on their performance, to come andtake their sales and service skills to their full potential.Helped to create and maintain a sales culture at the Enterprise brand at theAlbany International Airport, achieving a branch ranking of #15 out of 215airports in the country in sales performance as a team.Helped to create a customer service culture, achieving a 1 month score of90% (of customers completely satisfied) in March, resulting in a 3-monthscore of 89%.Charged with the development of a team of employees to help achieve theircareer goals, resulting the promotion of four employees (during this 8 monthperiod) into management positions.

Schenectady, Ny

Assisted in the management of all branch functions, including operational planning, market growth, inside and outside sales, customer service, vehicle maintenance, and accounts receivable.Successfully managed the training, motivation, and daily operational functionality of a team of ten employees to achieve short and long term branch goals at a flagship level branch.Formulated and implemented monthly marketing plans to grow business and maintain strong relationships with accounts; achieved 20% growth compared to the regional average of -4%.Developed a strong team of service agents by conducting interviews, handling the hiring process, and mentoring/training new team members.Achieved a record 3-month customer service score in March 2012, where 87% of customers were “completely satisfied.”Achieved record branch sales numbers in February 2012. Developed and trained employees regularly to further their careers, resulting in three employee promotions, five sales awards, and one “Customer Service MVP” award.Achieved over 20 personal awards, for sales, customer service, corporate marketing, and supporting the Enterprise car sales program.Participated in multiple charity events, to include the Breast Cancer Society Walk, and the Fight for Air Climb.

Tasked with the leadership, training, and motivation of a Marine Corps infantry squad (12 marines) throughout various operations in the US and abroad, during stressful and physically trying conditions.Took part in Operation Battle Griffin, involving joint maneuvers and training with militaries from half a dozen countries.Took part in Operation Iraqi Freedom, ensuring the security and stability of a city (An Nasiriyah) of over 400,000 residents living in harsh conditions. This operation included security patrols, security checkpoints, humanitarian relief, and bridging the culture gap to make a positive impression on the local populace.Performed various other operations in Ukraine, Netherlands, Germany, Italy, Japan, Norway and Iceland.