Collaborate with senior leadership to develop business requirements for projects, providing feasibility assessments within existing software systems or scoping new software solutions as needed. Led internal and external resources to achieve leadership’s vision.Accomplishments:• Led the implementation of Building Engines - Prism (facilities management), ADP - Workforce Now, DocLink- electronic AP, Payfabric, Microsoft Power App for custom CRM, Board Management software, NetDocuments (replacing Worldox), Barracuda Phishline for employee training, and Azure MFA and SSO, to enhance end-user experience.• Deployed PayFabric as the company’s first merchant service and customer payment portal, enabling customers to view outstanding invoices and submit payments via eCheck. This initiative reduced processing time for accounts receivable.• Developed and designed Power BI reports with requirements from the CFO and Director of Manufacturing to track daily production by unit type. This enabled management to re-evaluate product pricing and implement an incentive plan for production floor employees based on the gathered data.• Developed and designed KPI reports in Power BI, utilizing data from CRM and timekeeping software for Senior leadership.

Managed custom software development and digital transformation projects for clients in Real Estate, Manufacturing and Energy industries. Responsible for the implementation of ConnectWise ERP system and Project Management software for Ectobox to improve business processes.Accomplishments:• Led a digital transformation project for a real estate client transitioning from paper-based to software-based business management and implemented department KPI’s. Oversaw the implementation of facilities management software and redefined the property naming conventions across departments.• Successfully delivered a project for the Borough of Chambersburg, leading to a published case study on our website showcasing how our solution enabled them to obtain critical data for informed decision-making.• Deployed Resource Management by Smartsheet to forecast, resource plan and allocate project team members availability resulting in utilization increasing from 70% to 85% for billable work within 6mo following implementation.• Deployed ConnectWise ERP system to standardized project setup, reporting and billing processes to a singular system with financial reporting for Management. •Perform Quarterly reviews with Ectobox ProCare customers and plan new and upcoming feature/requests for ongoing maintenance of custom software.•Actively managing 10-15 individual projects to deliver on time, on budget and on schedule.•Manage custom software development project for Clients following Agile Methodology. •Lead internal software development projects for Ectobox to create SaaS products.•Oversee project timeline, ordering equipment/licenses, UAT, documentation and project acceptance and retrospectives.•Direct project update and success calls with Executive Stakeholders.•Tools utilized to manage projects: Smartsheets and Resource Management, RACI Matrix, Risk Registrar, Project Charter, Project Retrospectives.

Managed a $1.5 million installation budget for security, fire, CCTV, and card access systems for 14 of Guardian’s national accounts.Accomplishments:• Collaborated with Sales to win a multi-year Nation Account. Conducted onsite surveys to asses equipment needs and proposed cost effective solutions for the client requirements.• Frequently tasked by management to resolve complex customer issues and develop customized solutions, demonstrating strong problem-solving skills and a commitment to customer satisfaction.• Monthly calibration meetings with Purchasing, Tech Support and Business Partners to review and reduce Technician onsite time during installations. •Manage 20-25 Subcontract installers simultaneously throughout the U.S. coordinating installation within customers schedule.

Completed over 3,300 projects consisting of new system installs and system upgrades, provided essential product knowledge to the sales team, generated work orders, ordered equipment to meet and exceed the average time to install of 5 days.Accomplishments:• Foster and manage relationships with 20 sub-contractors and reduced company costs through negotiation of contractual expenses 10-15%. • Decreased onsite labor by 5% by providing existing zone lists for system upgrades.

Conducted full life cycle recruiting for 20 requisitions and utilized LinkedIn Recruiter, CareerBuilder and other recruiting tools to improve applicant flow. 
Accomplishments: • Streamlined phone screening protocols with hiring managers to source highly qualified candidates. • Averaging 9 new hires per month.

•Assisted with Talent Acquisition – applicant screening, interview scheduling, interviewing and cold calling.•Utilize ADP Virtual Edge to track applicants, route resumes to hiring managers and send offer letters.•Developed a summer internship program and created an onboarding orientation PowerPoint presentations.

•Led weekly updates with team members for Saba Software learning management system implementation and tracked project progression on a Gantt chart.•Referenced Federal Census Codes to revise and update job descriptions. •Planned and implemented central storage location for job descriptions with HR Business partners and uploaded data.

•Researched best job posting practices for Federal Contractors and secured a quote from America’s Job Exchange.•Created PowerPoint presentations summarizing qualitative and quantitative Workplace Dynamics survey results for 13 business units. Presented to Management with feedback for improvement.•Developed international intern guidelines for sponsorship, housing and transportation options.

•Revamped employee file management database, updated existing employee files•Prepared new health benefits rollout package.•Data entry