Devon Longano Email & Phone Number

Georgia, North Carolina, South Carolina

-Key holder who is responsible for all IT equipment and related issues for 7 offices throughout Georgia, North Carolina, and South Carolina. -Manage a ticket system (Freshdesk) that is accessible by over 280 employees. -Troubleshoot all issues with hardware and software. -Setup and provide equipment, evaluate, and upgrade current systems for newly acquired companies while providing training to new employees. -Work daily with Microsoft Windows, Office 365, Azure, Active Directory, Admin Center, Exchange, Local Exchange, Group Policy -Intune for user accounts, application control, device imaging and maintenance -Work with the global parent company for specific system and structure guidelines. -Maintain all office IT equipment including replacements or upgrades. -Responsible for implementing and testing software across Windows, IOS, and Android devices. -Utilize Sentinel One to maintain the security of our systems. -Setup and maintain phone systems. VOIP, IOS, Android -Maintain correspondence, orders, and maintenance with cell providers for over 300 active lines. -Control of security camera system involving DVR -Manual computer upgrades and builds.

Kennesaw, Georgia, United States

Maintain office computers and accessoriesSetup and maintain phone systems. Cisco, IOS, AndroidControl of security camera system involving DVRSetup and control key card system (Keri Doors)Connections kept with internet and phone system providersMicrosoft Windows (Active Directory, Group Policy, Remote Connections, etc)Office 365 suite of softwareCisco (Unified CM Admin, Unity Connection, etc)Solar Winds and other help desk softwareSophos/Vipre and other security softwareManual computer upgrades and buildsKnowledge of many forms of hardware and software for troubleshooting

Kennesaw, Georgia, United States

Production focusedKnowledge of all customer and carrier contractsAssigned to specific carriers to oversee invoice corrections and processingDirectly connected with the tracking and tracing teamWork closely with carrier agreements and customer contracts.

Responsible for carrier relations and any questions or concerns they may have.Review invoices from the carriers that would need to be paid by Odyssey / CTS customers.Confirm the customer is being correctly invoiced based on the contracts that they have set in place.Work through issues with duplicate invoicing, over / under billing, lack of information, accessorial approval, etc.Process properly reviewed invoices to be keyed into the in house system.Create weekly and monthly aging reports for each of my specified carriers to keep track of everything paid, unpaid, in review, rejected, etc. This includes all of the shipment data as well as billing information for everything open for payment.

Responsible for customer relations and any questions or concerns they may have.Acquire all information needed for customer's shipments. Addresses, weight, count, specified carrier, dates, etc.Schedule shipments with many carriers across the US and Canada.Keep up to date knowledge of specific requirements each customer may need, including guaranteed delivery times, alias locations, storage for items, Loading instructions, freeze protection, etc.

Kennesaw, Georgia, United States

Followed up with hundreds of shipments daily to ensure proper deliveryRelay step by step information back to the customer as shipments are in transitWork to solve any and all issues to meet transit deadlines.Rate shipments to ensure that the customer has the best deal across many different options.