Devon Macrae Email & Phone Number

Brisbane, Queensland, Australia

Managing the technical product delivery from vendors to sales, service and operations teams to ensure successful TRM technology rollout and ensuring configuration of new business requirements.Accountable for ongoing technology management of existing clients. Building, defining and implementing global operating procedures to ensure effective management of bespoke technology in TRM across a global business.Providing SME insights to medical, security, operations and sales teams on… Show more Managing the technical product delivery from vendors to sales, service and operations teams to ensure successful TRM technology rollout and ensuring configuration of new business requirements.Accountable for ongoing technology management of existing clients. Building, defining and implementing global operating procedures to ensure effective management of bespoke technology in TRM across a global business.Providing SME insights to medical, security, operations and sales teams on global TRM technology.Vendor negotiation, contracts, implementation and management. Show less

Brisbane, Queensland, Australia

A continuation of employment due to the merger of Intrust Super & Hostplus

Brisbane, Queensland, Australia

Experience includes Acting Executive Management with governance & compliance, strategy and budget development as well as negotiating and delivering partnerships & sponsorship arrangements under industry regulatory requirements.This role is to oversee the development and management of new business growth strategies with a national team of Relationship Manager/BDM’s. In addition, reporting, data analytics, CRM customisation and process implementation to ensure teams operate as efficiently as… Show more Experience includes Acting Executive Management with governance & compliance, strategy and budget development as well as negotiating and delivering partnerships & sponsorship arrangements under industry regulatory requirements.This role is to oversee the development and management of new business growth strategies with a national team of Relationship Manager/BDM’s. In addition, reporting, data analytics, CRM customisation and process implementation to ensure teams operate as efficiently as possible. Show less

Brisbane, Australia

Level 10, 270 Adelaide Street, Brisbane, 4000

Www.Devonmacrae.Smugmug.Com

Web: www.devonmacrae.smugmug.comFacebook: www.facebook.com/devonmacraephotographyInstagram: @devonmacraephotographyAchieving a top 15 image of 9000 submissions to the "Photographer of the Year"​ with Africa Geographic is a highlight of my time as a travel photographer.Being born in Zimbabwe, my passion for photography began in Africa where he worked with African Safari Specialists to capture the wildlife, culture and essence of Africa through his photography.I… Show more Web: www.devonmacrae.smugmug.comFacebook: www.facebook.com/devonmacraephotographyInstagram: @devonmacraephotographyAchieving a top 15 image of 9000 submissions to the "Photographer of the Year"​ with Africa Geographic is a highlight of my time as a travel photographer.Being born in Zimbabwe, my passion for photography began in Africa where he worked with African Safari Specialists to capture the wildlife, culture and essence of Africa through his photography.I have travelled back to Africa numerous times, allowing me to experience magical moments; whether it be walking the rural paths, meeting the local people and experiencing their way of life or sitting on a kopje with the vast plains of the Serengeti rolling over the horizon. With a relaxed and unique approach, along with an eye for detail, my experience has brought the ability to capture amazing images in any situation and the ability to adapt my photography style to suit the needs of clients. Show less

375 Wickham Terrace, Spring Hill, Qld, 4000

I joined CCIQ in December 2012 to take on the challenge of building CCIQ's Membership Relations Team. My ultimate responsibility was managing a vibrant, excelling Membership Team, bringing quality service to Queensland Businesses in sales, engagement and retention across all services, products and benefits. I worked collaboratively with Regional and General Managers to define a team that complemented CCIQ’s strategic plan to grow our support for Queensland Businesses.Since 2012, CCIQ… Show more I joined CCIQ in December 2012 to take on the challenge of building CCIQ's Membership Relations Team. My ultimate responsibility was managing a vibrant, excelling Membership Team, bringing quality service to Queensland Businesses in sales, engagement and retention across all services, products and benefits. I worked collaboratively with Regional and General Managers to define a team that complemented CCIQ’s strategic plan to grow our support for Queensland Businesses.Since 2012, CCIQ saw a 25% increase in total membership and 17% reduction in cancellations. Effective management of CCIQ's Membership Relations Team ensured acquisition, engagement and retention were key contributors to the growth and success. Show less

Brisbane, Australia

Performed duties as Acting Contact Centre Manager to a contact centre of 47 staff and 3 Team Leaders. Managed KPI's, Grade Of Service and developed mentoring and coaching plans for staff. My role was key in ensuring daily operation of the Contact Centre in Brisbane. On a daily basis i would coach and develop staff, guide the leadership team and provide operational assistance to escalated situations or client contacts to resolve any urgent matters as timely as possible. I negotiated with key… Show more Performed duties as Acting Contact Centre Manager to a contact centre of 47 staff and 3 Team Leaders. Managed KPI's, Grade Of Service and developed mentoring and coaching plans for staff. My role was key in ensuring daily operation of the Contact Centre in Brisbane. On a daily basis i would coach and develop staff, guide the leadership team and provide operational assistance to escalated situations or client contacts to resolve any urgent matters as timely as possible. I negotiated with key stakeholders, from senior management, external clients, outsourced operations to the end client to ensure these duties were conducted effectively. Show less

Brisbane, Australia

I assisted in the training and development of new recruited staff to ensure use of the comprehensive database and sensitive information was of high quality in completion. My role was to ensure adequate ongoing training and coaching was provided to both new and existing team members. I was part of a successful L&D team and an operating team of 15+. Call monitoring, escalation resolution, realtime adherence, queue performance, Grade of Service and managing teams to assist in major incidents, such… Show more I assisted in the training and development of new recruited staff to ensure use of the comprehensive database and sensitive information was of high quality in completion. My role was to ensure adequate ongoing training and coaching was provided to both new and existing team members. I was part of a successful L&D team and an operating team of 15+. Call monitoring, escalation resolution, realtime adherence, queue performance, Grade of Service and managing teams to assist in major incidents, such as the 2011 floods were part of this role. Show less

Brisbane, Australia

Generated Crime Reports and assisted in the statistical counting utilising the QPS Database. My role was to input crime reports using comprehensive templates linking to sensitive information to ensure documents were appropriately ready for trial and court hearings. This role was an inbound contact centre speaking with sworn police officers and the public wishing to make reports of crime throughout Queensland. I excelled in this role and begun training as a Acting Team Leader in 2009.

West End, Brisbane

Ran the daily operations of the print factory, Graphic Design as well as completed estimates and outsource jobs.

Harare, Zimbabwe

Assisted the company accountant to reconcile miscellaneous credits and settle unpaid accounts for Pastel Management, an Accounting software sales and support company in Harare.

Project Management, 100%

Activities and Societies: Agile Fundamentals Project Management Fundamentals Implementing Innovation and Continuous Improvement Effective.

Rg146 - Superannuation

Activities and Societies: FINSINC401 - Apply principles of professional practice to work in the financial services industry FINSINC402.

Fund Training - Superannuation

Advanced Diploma - Business Management And Finance, Business Administration And Management, General, Advanced Diploma

Education record

Education record