Devon Marie Richards Email & Phone Number

New York, Ny, Us

Westchester County, New York, United States

• Oversight of the overall planning, scheduling, operations and administrative support for the following an umbrella of services under Surgical Oncology, Radiation Oncology, Medical Oncology, Pre Surgical Testing, Chemotherapy• Directly manage ~25 care coordinators/office coordinators and 1-3 team lead supervisorso Oversee the training and development of new or promoting staffo Mentor and coach the supervisors in communication styles, operational needs, staff development and project planning• Recruit diverse staff through community and educational job fairs, presenting position opportunities to prospective hires and working with human resources to review candidates• Interview prospective hires using behavioral questions and the S.T.A.R method• Build partnerships with diverse group of physicians, advanced practioners, nurses, research coordinators internally and externally to ensure smooth performance of daily operations and excellent patient care• Onboard incoming physicians and advance practioners• Increase staff retention and decrease turnover through expanding opportunities for remote work through creative operational solutions• Infusion Iqueue data analysis for most efficient use for continual increased volume of chemotherapy unit• Hospital Incident Command System Team: Situation Status Unit Leadero Collect, process, and organize ongoing situation information, prepare situation summaries, projections for the Planning Chief, Assist in the development of the Incident Action Plan and follow-up with HICs Section Chiefs on Implementation status• Analyze GLINT employee satisfaction results and use to address areas of improvement and increase satisfaction• Quarterly analysis of Tableau data of clinic volume to support recruitment for incremental staffing• Integrate utilization of Salesforce in support of administrative pending work, led a team of coordinators as subject matter experts as points of contacts for daily support

Westchester County, New York, United States

• Member of operational management team collaborating with Assistant Managers, Manager, Associate Director and Director acting as liaison between employees and senior managers• Develop partnerships and work collaboratively to meet shared objectives and goals of creating workflows that foster the most cost-efficient ways to improve patient overall experience• Accomplished decision maker and problem solver in times of ambiguity that keep the daily operations moving forward efficiently• Train and mentor new and promoting coordinators• Facilitate and enhance the patient experience through supervision of the care coordinator and office coordinator as it pertains to an umbrella of services under Surgical Oncology and Radiation Oncology• Q-review weekly analysis of patient satisfaction pertaining to Radiation Oncology department and improving administrative processes to increase satisfaction• Work as a member of accomplished Thoracic Surgeon, Dr. James Isbell’s administrative team to ensure that the clinical practice is properly organized and suited to meet the needs of each patient visit• Demonstrate adaptability during staffing shortages through providing cross clinical coverage to optimize operations• Analyze and compile Tableau data into using Excel and Power Point for Chief Radiation Oncologist Dr. Borys Mychalczak to present clinic and service volumes at monthly service meetings

West Harrison, New York

West Harrison, Ny

Master Of Arts - Ma, Industrial And Organizational Psychology

Bachelor'S Degree, Psychology

Spanish Language And Literature