Devon Mclaughlin Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Garden City, Ny

Garden City, Ny

Lead associate team to deliver results by driving customer experience for a multimillion-dollar store. Ensure financial and sales metrics are met by driving strong customer service through thoughtful leadership. Recruit and help select new talent for the business. Focused on training and educational investment in current team to retain the best people and increase their value to the company. Work with customers directly to resolve customer related issues and concerns. Drive customer loyalty through Banana Republic Card acquisition, including associate training. Create associate schedules and handle payroll issues. Managed safety and liability concerns on daily basis, including conducting monthly audits to monitor key risk management issues. Kept close handle on controllable expenses through budgeting supplies, building maintenance, and preventing loss. Brought technology training to the forefront with sales team through training on new omni channel integrations

Garden City, New York

Assisted clients in building an ideal wardrobe for work and special events. Became familiar with retail software and problem solving skills as cashier. Developed strong selling skills and ability to handle multiple customer interactions. Maintained the visual merchandising and organization of the store. Coached sales team on opening credit cards and increasing Ann Taylor Credit Card tender share.

Baltimore, Md

Trained and supervised student staffing and aided in implementing effective policies to combat staffing issues. Reviewed payroll forms for accuracy. Assisted with the creation of emergency procedures for both library staff and greater Goucher community. Provided excellent customer service, helping students find, check out, and return books and other library media. Handled rare and delicate books and documents. Applied problem solving techniques to equipment failures, locating missing books, and facilitating the use of library resources.

Baltimore, Maryland Area

Worked on the promotion of upcoming exhibits, gathered media clippings, and maintained media contacts by using Cision and Microsoft Access database, proofread press releases, and helped create new content for online Press Room on museum website. Promoted the Walters Art Museum on social media.

Education record

High School