Results-driven CPaaS Technical Solutions Specialist with over 16 years of experience in the mobile marketing and advertising industry, currently specializing in Cisco Webex Connect, a leading Communications Platform as a Service (CPaaS) offering. Skilled in presales, technical solutions, and client collaboration, with a strong passion for driving customer success and delivering innovative communication solutions.During the acquisition of IMImobile by Cisco, my expertise in CPaaS, specifically with Webex Connect and Campaign, expanded significantly. The development teams I managed started offering support to local clients for Connect and Campaign requests, and we played a crucial role in setting up and providing support for IMIbot fora local banking client. The knowledge and experience gained throughout this process have been invaluable in deepening my understanding of CPaaS solutions and their implementation across diverse industries.Key Skills:• Mobile Campaign Development: Employed Cloud-based Marketing platforms (Jupiter) to create and implement mobile campaigns, integrating with clients' systems for enhanced engagement.• Client Consultation and Pre-sales: Consulted with clients using our communication and orchestration platforms, assessed needs, and proposed tailored solutions for efficient mobile campaign implementation.• Team Training in Webex Campaign and Connect: Led training and oversaw team adoption of Webex Campaign and Connect, ensuring the effective positioning of our solutions with clients.• Process Optimization: Utilized process management platforms to enhance team workflows, streamline operations, and automate tasks, boosting efficiency and performance.• IMIcampaign Sales and Deployment: Managed IMIcampaign sales and deployment for a local Mobile Network, conducted meetings, demos, and secured an agreement. However, unforeseen circumstances led to maintaining the existing supplier relationship.
Listed skills include Mobile Devices, Html, Management, Photoshop, and 9 others.