Devon Meerholz Email & Phone Number

Austin, Texas, United States

In my role, I present and demonstrate the Webex CPaaS portfolio, including Webex Connect and Engage, and design solutions leveraging CPaaS to boost client business performance. I develop expertise in customer management, enterprise systems, and digital/mobile customer experiences.I play a key role in the sales process, from identifying opportunities to handing them over to the delivery team, and act as a trusted authority on Webex CPaaS products and solutions. In pre-sales, I lead… Show more In my role, I present and demonstrate the Webex CPaaS portfolio, including Webex Connect and Engage, and design solutions leveraging CPaaS to boost client business performance. I develop expertise in customer management, enterprise systems, and digital/mobile customer experiences.I play a key role in the sales process, from identifying opportunities to handing them over to the delivery team, and act as a trusted authority on Webex CPaaS products and solutions. In pre-sales, I lead requirements discovery, solution strategy, and workshop execution with clients and prospects. I work closely with Webex CPaaS Implementation and Support teams for precise requirement documentation and professional services work estimation.I'm responsible for creating and delivering targeted, often bespoke presentations and demos to clients at all levels, including CxO, tailoring my approach to both technical and non-technical audiences. My role includes validating Webex CPaaS solutions in collaboration with relevant technical and non-technical stakeholders and overseeing, contributing to, and reviewing RFI/RFP responses and Statements of Work.I also contribute to our product roadmaps and assets based on experience and client feedback, essential in creating reusable solution assets and formalized presentation materials. I collaborate with sales and marketing to integrate these assets into our Go To Market strategies, ensuring their effective use in business strategies. Show less

South Africa

• Team Management: Oversaw and managed a 15-person team, including creative, deployment, and client-facing teams, ensuring smooth workflow and timely delivery of mobile campaigns and creative content.• Creative Process Supervision: Directed and supervised the creative team in the development and execution of compelling content specifically tailored for mobile phone screens using Adobe Creative Suite.• Deployment Team Management: Coordinated with the deployment team to ensure… Show more • Team Management: Oversaw and managed a 15-person team, including creative, deployment, and client-facing teams, ensuring smooth workflow and timely delivery of mobile campaigns and creative content.• Creative Process Supervision: Directed and supervised the creative team in the development and execution of compelling content specifically tailored for mobile phone screens using Adobe Creative Suite.• Deployment Team Management: Coordinated with the deployment team to ensure successful implementation of mobile campaigns, monitoring progress and addressing any issues that arose.• Client Relations: Managed the client-facing team, also known as campaign owners, responsible for liaising with clients, taking briefs, ensuring proper delivery, and reporting on campaign success.• Onboarding and Change Management: Navigated complex onboarding processes during the company's acquisition by Cisco, adapting to challenges and ensuring a smooth transition for the team.• Customer Satisfaction: Maintained a high level of customer satisfaction and campaign success while managing internal structural changes.• Collaboration and Communication: Demonstrated excellent teamwork, communication, and support for colleagues, as recognized through Cisco's internal "Connected Recognition" program.• Tools and Software: Utilized various project management tools, such as Trello for process management and Pipefy for task and process management, to effectively manage and track progress, ensuring seamless collaboration and communication within the team and with clients. Show less

Johannesburg Area, South Africa

• Creative and Operational Leadership: Managed daily operations in creative and operational spaces, collaborating with line managers and ensuring successful execution of client campaigns from briefing to invoicing.• Team Management and Collaboration: United fragmented teams across various departments, establishing coherent workflow processes to improve operational efficiency and teamwork.• Creative Direction: Guided the creative process, focusing on mobile creative and… Show more • Creative and Operational Leadership: Managed daily operations in creative and operational spaces, collaborating with line managers and ensuring successful execution of client campaigns from briefing to invoicing.• Team Management and Collaboration: United fragmented teams across various departments, establishing coherent workflow processes to improve operational efficiency and teamwork.• Creative Direction: Guided the creative process, focusing on mobile creative and personalized video design, using tools such as Adobe Creative Suite, including Adobe Premier Pro and Adobe XD, to create compelling visual content.• Messaging Deployment and Client Relations: Managed messaging deployment teams (MMS, SMS, Email) to ensure timely and accurate delivery of client marketing campaigns, while overseeing the client relationship team responsible for coordinating campaigns and ensuring adherence to proper briefing practices.• New Product Development and Training: Positioned new products to clients, supervised the development of new messaging solutions, and drove internal and external training on new solutions, fostering a culture of innovation and growth within the organization.• Conflict Resolution: Addressed internal conflicts between teams and departments, applying strong communication and problem-solving skills to ensure a harmonious working environment.• Process and Workflow Management: Utilized Trello and Pipefy for process management, ensuring efficient task allocation and monitoring of project progress, leading to increased productivity and successful project outcomes. Show less

Johannesburg Area, South Africa

• Creative Leadership: Guided the creative vision for projects, ensuring designs and multimedia content were consistent with clients' brand identity and goals.• Team Supervision: Directed a team of designers and multimedia developers, offering guidance and support to ensure high-quality deliverables within set timeframes and budgets.• Design and Multimedia Creation: Employed Adobe Creative Suite (including Photoshop and Illustrator) to craft innovative multimedia content for… Show more • Creative Leadership: Guided the creative vision for projects, ensuring designs and multimedia content were consistent with clients' brand identity and goals.• Team Supervision: Directed a team of designers and multimedia developers, offering guidance and support to ensure high-quality deliverables within set timeframes and budgets.• Design and Multimedia Creation: Employed Adobe Creative Suite (including Photoshop and Illustrator) to craft innovative multimedia content for diverse marketing campaigns and initiatives.• Project Coordination: Controlled project timelines and milestones, utilizing tools like Trello for process management to guarantee punctual delivery of creative projects.• Cross-functional Collaboration: Cooperated closely with internal stakeholders, clients, and external partners to comprehend project requirements, convey progress, and tackle issues.• Branding and Identity Transformation: Supervised the company's rebranding process, transitioning from Archer to Archer Digital, while preserving the organization's core values and identity.• Fostering Creativity and Growth: Cultivated a culture of innovation and excellence within the creative team, facilitating their professional growth and development through mentorship and continuous training.• Quality Control: Established quality assurance measures to confirm that all creative deliverables fulfilled client expectations and adhered to industry best practices.• Resource Allocation: Managed resources such as personnel, equipment, and budget effectively for successful execution of creative projects, making necessary adjustments as required.• Client Relationship Maintenance: Sustained strong relationships with clients, delivering regular updates on project status, addressing concerns or feedback, and ensuring overall client satisfaction. Show less

Roodepoort, Johannesburg

• Concept Development: Brainstormed and conceptualized innovative ideas for mobile-focused campaigns, drawing on my expertise in the mobile marketing industry and understanding of clients' objectives.• Design Oversight: Supervised the design and multimedia development process, ensuring high-quality and visually engaging output that effectively communicated clients' messaging and met their marketing objectives.• International Expansion: Led the company's efforts to expand its… Show more • Concept Development: Brainstormed and conceptualized innovative ideas for mobile-focused campaigns, drawing on my expertise in the mobile marketing industry and understanding of clients' objectives.• Design Oversight: Supervised the design and multimedia development process, ensuring high-quality and visually engaging output that effectively communicated clients' messaging and met their marketing objectives.• International Expansion: Led the company's efforts to expand its creative services and capabilities in international markets, working closely with clients in countries such as Thailand, Indonesia, Singapore, and Spain.• Corporate Identity Management: Guided the successful adoption of Archer Mobile's new corporate identity in South Africa, coordinating with stakeholders to develop and implement the global website and other branding materials.• Team Mentorship: Provided guidance and mentorship to the creative team, fostering a collaborative environment that encouraged professional growth and innovation.During my tenure, I used a variety of tools, software, and technologies. These included:• Adobe Creative Suite (Photoshop, Illustrator, and InDesign) for design and multimedia development tasks.• Trello for process management, task assignment, and team collaboration.• Pipefy for streamlining workflows and improving operational efficiency.• Web conferencing tools, such as Zoom and Skype, for communication with international clients and partners.• Microsoft Office Suite (Word, Excel, and PowerPoint) for creating documentation, presentations, and proposals. Show less

Roodepoort, Johannesburg

• Designing and Developing Multimedia Content: Utilized Adobe Photoshop, Illustrator, Dreamweaver, and Flash to create visually appealing and engaging multimedia content for various platforms, including mobile websites, MMS messages, and other digital assets.• Team Expansion and Recruitment: Oversaw the expansion of the creative team, identifying and recruiting talented individuals from local universities offering courses in multimedia, leading to a long-lasting partnership with the… Show more • Designing and Developing Multimedia Content: Utilized Adobe Photoshop, Illustrator, Dreamweaver, and Flash to create visually appealing and engaging multimedia content for various platforms, including mobile websites, MMS messages, and other digital assets.• Team Expansion and Recruitment: Oversaw the expansion of the creative team, identifying and recruiting talented individuals from local universities offering courses in multimedia, leading to a long-lasting partnership with the University of Pretoria and the establishment of a sponsorship program for exceptional students.• Design Team Management: Managed a team of over 15 creative developers, providing guidance and support to ensure high-quality output and adherence to project timelines, while fostering a collaborative and creative working environment.• Remote Team Oversight: Coordinated with on-site designers stationed permanently at our largest client, honing my remote management skills and the ability to oversee large teams across different locations.• Internal Documentation and Branding: Designed all internal company documentation, presentations, and proposals, while maintaining a consistent brand identity and ensuring adherence to established design guidelines.• Mobile Campaign Strategy: Assisted with the development of mobile campaigns and strategies, leveraging my expertise in multimedia and design to provide innovative solutions for our clients.• Collaboration with Telco Partners: Worked closely with one of the largest Telcos in the country to establish a foothold in the market, effectively growing our workload and expanding our capabilities as a multimedia-focused studio. Show less

Pretoria

• Developed and designed digital CVs using XML and Flash: Utilized my multimedia qualification to create engaging and visually appealing digital CVs, combining design and development elements within the Macromedia Flash application.• Designed and developed websites: Created visually appealing and functional websites for various clients, adhering to web design best practices and ensuring optimal user experience.• Created print-based marketing materials: Designed posters… Show more • Developed and designed digital CVs using XML and Flash: Utilized my multimedia qualification to create engaging and visually appealing digital CVs, combining design and development elements within the Macromedia Flash application.• Designed and developed websites: Created visually appealing and functional websites for various clients, adhering to web design best practices and ensuring optimal user experience.• Created print-based marketing materials: Designed posters, booklets, print adverts, and banners for Toolbox Studio and its clients, ensuring consistent branding and messaging across all materials.• Developed Flash presentations and proposals: Created interactive and engaging Flash presentations and proposals for both internal and external stakeholders, showcasing the company's capabilities and offerings.• Expanded the company's digital service offerings: Leveraged my skills and expertise to help Toolbox Studio take on more digital work, contributing to the company's growth and the subsequent hiring of additional junior designers.Software, technologies, qualifications, certifications, and licenses:• Adobe Creative Suite.• Macromedia Flash: Developed interactive digital CVs, presentations, and proposals using Flash, ensuring a high level of engagement and visual impact.• XML: Employed XML technologies to structure data and content within digital CVs and other projects, ensuring seamless integration and ease of maintenance.• HTML and CSS: Used HTML and CSS to design and develop websites, adhering to web design best practices and ensuring cross-browser compatibility.• Project Management: Managed project timelines and milestones, ensuring the timely delivery of creative projects within established constraints and specifications. Show less