Devon (Michaels) Sullivan Email & Phone Number

California, United States

Santa Clara, California, United States

Building segmented and regional Enablement for Enterprise, Commercial, and Public Sector

Mountain View, California, United States

• Develop Quarterly Training content based on company priorities/Global Launch calendar for the sales organization to be assigned in LevelJump

• Project Managed the production of 13 product playbooks through discovery, production, review, legal review, and deployment
• Program managed 65+ webinars in FY21
• Collaborated with stakeholders/SMEs to build internal and partner-facing training for product roll-outs, sales ops tools, and product demos
• Delivered content for quarterly/annual sales programs, boot camps, and company events

Mountain View, CA

• Developed video process for Video Production team, Content Owners/SME's, and Program Management team
• Coordinated and facilitated projects through design, production, post-production, legal review, and deployment
• Managed alignment of videos to Sales Playbook's
• Collaborated with stakeholders/SMEs to build internal and partner-facing training for product roll-outs, sales ops tools, and product demos
• Implemented new project management with the production management tool, Monday.com
• Delivered content for quarterly/annual sales programs, boot camps and company events

Mountain View, California, United States

• Communicated between Account Executives/Systems Engineers, Support, and Customers to plan and schedule onsite engagements
• Facilitated custom project plans for large customers with Implementation Engineer, Account Team, and Customer
• Coordinated with Customer Orders and Returns to track, label, and ship back Pure Arrays
• Managed 10-15 Implementation Engineers schedules in the United States
• Created on-boarding process for New Hire, Implementation Engineers
• Created Customer Success Survey to track department NPS score

Palo Alto, CA

• Developed and maintained global public and private schedule for all Cloudera classes offered
• Collaborated with sales team, pre-sales and Support to develop individualized training plans for different customer profiles and Curriculum Development team for new course roll outs
• Forecasted public courses, Certification and OnDemand credit card sales revenue in Salesforce.com
• Created sales training guide on “How to Sell Training” and the steps after you sell training
• Created training quotes for sales reps and track margins and revenue in external document
• Managed training credit accounts by working with companies to recognize their training needs

Palo Alto, CA

• Developed and maintain global public and private schedule for all Cloudera classes offered
• Collaborated with sales team to develop individualized training plans for different customer profiles and Curriculum Development team for new course roll outs
• Managed training credit accounts by working with companies to recognize their training needs
• Managed and assign tasks related to customer survey results and roster requests to full time intern
• Created and update public schedule, coupons, and orders in company’s Learning Management System (LMS)
• Processed payments and register new and returning students for public courses

San Francisco Bay Area

• Utilized Salesforce.com to prospect, price, quote, generate and close opportunities, while tracking opportunity throughout sales cycle
• Effectively utilized sales strategy to generate new lead base of small, mid size and large accounts.
• Initiated relationships with multi-level decision-makers through phone, marketing mailer campaigns, in-person appointments, and presentations.
• Developed customized programs and pricing, providing a complete assortment of products and services
• Cold called customers, generated new business, leads, and schedule appointments

LA Ontario Airport

• Sold and up sold insurance protection, vehicle upgrades, gas options, and GPS options to 30+ clients a day
• Ranked in Top Ten for Sales Volume competition; Only intern out of 30, to sell a car during the ten weeks and to receive a bonus; attended bi-weekly sales training sessions
• Created and executed strategic marketing plan for business retention; gained a local Enterprise branch that included 40-50 insurance rides per month with a local body shop
• Surpassed monthly sales quotas of an average of $8.00 additional revenue by an average of 12.5%
• Prepared contractual rental agreements for clients to utilize company’s services using Odyssey software
• Ensured client satisfaction through customer service questionnaires and follow-through by calling customer and asking how their experience was at Enterprise Rent-A-Car to make sure they are completely satisfied

La Verne, CA

• Keep and analyze statistics for team during practice and games
• Assist Coach run drills at practice
• Handle equipment and uniforms for team

Bachelor Of Science (B.S.), Business Administration

Activities and Societies: University of La Verne Women's Basketball Team, University of La Verne Women's Basketball Team Manager.

Financial Planning And Services Part 1 And 2

New Investment Strategies And Opportunities, Credit