Managed infrastructure and database administration teams. Teams were responsible for applications, networks, servers, storage, phone systems and databases. Supported a 25% increase in employees, addition of multiple offshore development teams, and a doubling of internal and customer-facing applications.Upgraded and replaced corporate infrastructure, including storage, networks, servers, firewalls and VPN. Virtualized 98% of servers on VMWare 5 (over 200 virtual machines). Infrastructure was designed with N+1 capacity, able to sustain functionality despite the failure of any specific component.Supported remote site expansion. Added remote office in Calgary, integrated two acquired companies, and migrated three sites to new locations. Upgraded and standardized networks, servers, and phone systems throughout all offices. Implemented redundant MPLS carriers, and expanded internet connectivity to 6 times original capacity.Implemented comprehensive disaster recovery solution. Built offsite DR location able to support the entire company’s user base and processing capacity. Replaced a backup solution based on BackupExec and tape retention to one based on Veeam backups for VMWare, NetApp snapshot and replication capability, and offsite disk storage.Supported and managed applications. Created deployment standards and procedures for custom applications based on SQL Server, IIS, SharePoint and .NET. Trained and managed teams in India, Slovokia and the US on these processes. Deployments were for both internal and customer-facing applications, supporting over ten thousand users.Improved department processes and procedures. Implemented SharePoint as a shared knowledgebase for our team. Instituted annual external audits of our storage, network and phone systems. Implemented tracking systems to manage an expense budget of $4 million and a capital budget of $2 million. Successfully came in under budget each year.

Managed network consulting team covering Los Angeles, San Bernardino and San Diego metro areas. Team was responsible for implementation of networking, integration and telecom projects, as well as supporting service and maintenance contracts. Returned group to profitability by increasing the percentage of the team's billable time from 53 to 85%. Increased team training and certifications in Cisco, Avaya & 3Com networking and VOIP. Annual revenue for these projects and contracts was just under $15 Million.Successfully implemented multiple large projects. Network migration for Yusen Terminals covered five buildings, over 400 endpoints and wireless coverage for a 50 acre shipping yard. VOIP installation for Inglewood school district consisted of 22 schools and district offices, and included over 1100 phones. Average margin of 35% achieved on integration and networking projects.Managed internal information systems group. Successfully handled support for expansion of employee base and offices. Managed migration of company to new telecom and networking provider, tripling bandwidth and performance at only a slight increase in cost.Improved internal systems and added new capabilities. Upgraded accounting, e-mail, file servers, and terminal servers to current versions and new hardware. Migrated Microsoft Dynamics CRM in house from hosting provider. Implemented MS SharePoint and SQL Server. Improved corporate videoconferencing capabilities and performance, while expanding it to cover seven locations. Received numerous compliments for improved stability, system performance, and customer communications.Migrated servers to new data center. Completed build out of new data center, migrating and consolidating servers from four locations. Allowed improved utilization of centralized storage and SAN, centralized and standardized backup solutions, and improved performance and security of computing environment.

Managed online application and data center. Managed hosted software application for an application service provider in the healthcare industry. Managed web application, servers, network, firewalls, database & storage needs. Environment utilized Windows servers, IIS, SQL Server, Active Directory, F5 load balancers, VMware, Cisco switches and firewalls, and EMC SAN. Managed external vendors to provide hosting, technologies & services. Successfully scaled application to handle 20 times the number of users and 200 times the number of files stored. Decreased frequency of operational issues by 95%, while reducing issue detection and resolution time.Implemented .NET online application, utilizing Active Directory Application Mode (ADAM). Application ran under IIS on Windows Server 2003, working with an F5 load balancer and Oracle database. Enabled new corporate revenue stream.Designed disk to disk backup schemes and created replicated systems for both storage and database environments. Created a replicated 17 TB hierarchical storage management environment, with synchronization occurring in real time, using CA XOSoft WANSync and Windows Server 2003. Created a replicated secondary database server. Improved restore time for 17 TB storage environment to less than 30 minutes.Brought operating environment into HIPAA compliance and improved network security. Upgraded and standardized firewalls and VPNs by replacing Nokia Checkpoint, NetScreen and SonicWall firewalls with Cisco Pix firewalls. Replaced Extreme network switches with Cisco switches.Implemented web server load balancing, using Windows Server 2003, IIS and F5 load balancers. Improved system performance by 25% during a twenty-fold increase in application users. System handled one million web requests per day.Redesigned database environment. Implemented SAN and clustered SQL Server 2005 on Windows Server 2003, utilizing an EMC Celerra SAN. Improved database availability to 99.99% for over 4 years.

Managed development and customer implementations of hosted software application, developed in ASP, HTML, VBScript and SQL. Managed external developer, and migration of development to internal staff. Balanced core application development with client customizations. Took product from conception, to specifications, to initial version, to hosted application in 4 months.Product Manager ­ Determined feature set, development timelines & product release schedule. Managed initial implementations and upgrade process for hosted customers. Balanced core application development with client customizations. Continual product improvements based on customer feedback led to 100% client retention.Managed QA process. Developed test plans, verified delivered product met specified requirements, prioritized resolution of discovered issues, and determined product readiness for release to customers. Clients experienced zero downtime from product quality issues.

Led migration of web, application and database servers to a hosted environment. Determined critical needs for hosting and management, wrote RFP, evaluated and selected vendor, and determined migration plan. Increased server and network uptime, increased application and server support, reduced costs, and expanded capacity and scalability.Implemented Microsoft Exchange. Migrated legacy e- mail system and standardized desktop environment. Improved stability and reliability of e- mail, enhanced communication, and reduced support requirements.Simplified network environment. Reduced network subnets, consolidated Windows domains, and simplified IP and DNS utilization. Eliminated routing problems, eased support of network and IP environment, and enhanced capability to scale server environment.

Directed global Windows 2000 migration, including planning, design, and implementation of the server environment, directory structure, and desktop workstations. Increased server and workstation reliability, ease of maintenance, and performance. Decreased number of servers and support required.Managed data center server environment. Maintained 80 Windows, Netware and UNIX servers at 99.9% uptime 24x7, resulting in maximum productivity for our engineering and technical support groups.Orchestrated the on-time and under-budget move of the company's data center (100 servers) and users (600 employees & 1800 workstations) to new facilities. Built new data center and network. Received accolades for smooth operation of the process.Managed an expense budget of $4 million and a capital budget of $1 million. Successfully came in under budget each year.Supervised a staff of 15 full-time and 5 contract employees, with negligible turnover.Managed outsourced help desk, handling desktop support for site of 600 users and national field sales organization.Managed telecom call centers and data network. Maintained call routing for 4 customer sites and 300 users, Seattle LAN, and North American and European WAN. Improved network speed & bandwidth, decreased costs.Seamlessly integrated and relocated the technical support and customer services departments during the Adobe & Aldus merger. Interconnected call centers between multiple sites and vendors. Designed and integrated customer databases and automatic call distribution phone systems to handle 100% more calls with only a 30% increase in staff.Implemented integrated ordering, call handling, and distribution system. Implemented business-to-business electronic data interchange with internal and external service providers, streamlined customer flow between service providers, decreased customer telephone time, and boosted overall user efficiency.