Devon Murray Email & Phone Number

Helena, Montana, Us

• Led a team of 120 FTEs with 6 direct reports• Led the development and implementation of patient-facing billing/payment app that had a significant impact on user experience• Created and scaled new business units (completely new in-house customer service team and referrals team) to better address customer needs• Created partnerships with insurance companies that led to a 50% reduction of lost revenue• Created a unified team vision with OKRs to support the success of that vision• Created custom dashboards in PowerBI for each job function to track success compared against established OKRs• Create partnerships with internal departments and external companies to facilitate growth• Increased staff productivity throughout all areas of the revenue cycle through the use of detailed reporting/scorecards and individualized goals • Standardized training throughout the revenue cycle to improve employee competencies and reduce onboarding time• Developed leadership team into a group of independent, high-performing directors through coaching and accountability tracking• Managed vendor and payor relationships through detailed data analytics and performance monitoring

• Supported business development efforts for rapidly scaling consulting firm (McKinnis) that resulted in an acquisition by Navigant Consulting• Managed a team of highly skilled analysts to develop tailored solutions for revenue cycle performance improvement• Developed/managed strong client relationships to promote new client engagement and continued growth• Made clients thrilled about partnerships by achieve an average net revenue benefit of 1-3% without volume increase• Created annual prioritized roadmap for each client to ensure continual improvement and growth • Performed pre-live assessments for technical and operational readiness among organizations implementing Epic to ensure successful go-lives at each site• Created new reports to improve accountability• Designed and implemented standardized processes and training at multiple clients for enhanced quality control

Houston, Texas, Us

• Worked with organizations to reduce staffing costs by implementing GE’s Workforce Management tool for prescriptive scheduling and time management • Coordinated with Project Managers, System Engineers, and Client Stakeholders to achieve key metrics during transition to GE's integrated suite of workforce management solutions• Developed a strong understanding of each client’s needs and expectations in order to deliver a final product that was perfectly suited to their unique circumstance• Worked with several major healthcare organizations to facilitate testing and training efforts, ensuring functional success across all departments• Customized and delivered training curriculum which accelerated end-user adoption and mastery of software functionality• Created relationships between technical and operational associates to build and implement solutions that are technically sound and provide an excellent user experience

Verona, Wi, Us

• Managed team of 10 Professional Billing certified analysts through an enterprise-wide Epic implementation at a multi-billion-dollar academic medical center• Determined priorities and supervised team progress to ensure that deadlines are met and all project milestones are reached along all phases of the implementation process• Acted as liaison between departments with competing priorities to maximize efficiency across care continuum and revenue cycle• Worked closely with all client stakeholders to understand current-state operations, ongoing expectations, and goals in order to create a plan for long-term success and customer happiness• Provided individualized training and guidance to each team member so that they understood their role and expectations• Provided strategic insight to maximize operational efficiency while using Epic software

Developed and implemented training program, training 12 inexperienced guides to be safe and successful.Ensured safety procedures on and off the river leading to a near perfect safety record (the best by far in many years).Supervised and maintained an extremely positive relationship with all 12 river guides.Organized the work schedules for 12 guides and participant schedules of 300 participants each week.Taught vital skills to over 2000 participants each summer to help them navigate the river safely.Submitted reports to the National Park Service related to permit usage.

Assisted professor in lectures with over 600 students.Taught three weekly class sessions of 30 students each and introduced new material relating to history, economics, and political science to the students.Tutored and encouraged students to achieve academic success.