Devon Nelson Email & Phone Number

Kingston Parish, Jamaica

Wentworth Ave, Australia

• Takes care of using the available tools of Salesforce effectively
• Checks for the changes that need to be done to make the business processes effective
• Works as the main system administrator for handling the work environment of salesforce.com with multiple users
• Checks for restrictions on user accounts for vital data accessibility
• Takes care of the removal of redundancy and duplicity of user accounts and opportunities
• Manages all executive functions such as maintenance of user accounts, records, dashboards, and additional conventional tasks

Jamaica

- Provide in-depth technical support for complex issues. - Serve as the point of contact for Tier 1 agents, escalating issues. - Engage directly with customers via phone, email, or chat. - Investigate recurring issues, identify causes, and implement fixes. - Monitor system performance, and suggest improvements. - Create and maintain technical.

Kingston, Jamaica

• Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain broad knowledge of client products and/or services.

Kingston, Kingston, Jamaica

• Manage email and calendar for CEO, scheduling appointments, and managing follow-up tasks.
• Conduct research for upcoming projects and prepare reports for presentations.
• Assist in managing the company's social media accounts, creating and scheduling posts, and tracking engagement.
• Coordinate with vendors and clients, maintaining positive relationships.

Bachelor Of Science, Computer Science

Bachelor'S Degree, Information And Computer Technology