Account Lead
- Worked closely with dedicated clients to process inquiries, purchases, returns, and resolutions to completion. continuously elevated customer relationships through effective leadership strategy, solution based.
- Managed all aspects of order processing including expediting, follow-up, and re-orders.
- Performed cost analysis and price increases yearly based on vendor price increases and customer discount structure.
- Performed analysis to accommodate and plan forecasted needs of customers and collaborated with production to establish planning.
- Active in all off site training and symposiums for customers and vendors within the oil and gas industry to support new business development and strengthen existing customer relationships.
- Recognized in 2014 as Employee of Year for exceptional service, support, and meeting professional goals.