Devon Kinsella (O'Kane) Email & Phone Number

Chandler, Arizona

• Conduct order management, including order entry and investigation/address of process defects associated with customer purchase order fulfillment.
• Monitor cross-functional operations to ensure timely delivery of McCormick product to customers.
• Ensure customer satisfaction through management of inquiries / complaints, tracking shipments, and proactively communicating with customers to gauge satisfaction with our service.
• Analyze customer and logistics data to include service performance, providing periodic updates to advise Account Managers and CS Manager on order status and service challenges.
• Develop and present continuous improvement ideas and supporting analysis internally and externally to improve service, maximize order management, obtain logistics efficiencies, manage cost and contribute to CCI savings.

Hunt Valley, Maryland

• Project Lead for Sterling Web; trained new and existing customers
• Led transition of Returns Team; facilitated the smooth integration of new team membersthrough training and mentorship
• Customer relationship management; successfully mitigated and resolved issues throughanalysis and communication
• Order management; processed orders using SAP and ran daily reports highlighting keyissues; managed complex orders in excess of 4.6 million dollars
• Coordinated with multiple departments to ensure order fulfilment

226 Hunt Valley, MD

• Processed orders and returns using SAP
• Coordinated with distribution centers to arrange deliveries
• Tracked and traced shipments ensuring on-time deliveries
• Created and maintained allocation contracts
• Created customer online webforms

• Trained new servers on guest service expectations, safety procedures, proper food handling, and restaurant protocols
• Managed monetary transactions of orders
• Communicated clearly and precisely with a diverse customer base to ensure correct order placement

Bachelor Of Business Administration (B.B.A.), Business Administration

Art/Art Studies, General