Role• Effectively managed and executed the daily operations of this fast-paced café • Ensure that product quality and café standards were executed and maintained; managed inventory levels, receiving, waste control, and equipment maintenance• Drove sales to deliver the four core service principles in the Café; provide timely and friendly café service, upsell, maintain product presentation standards and check back with customers• Supervision and training of employees to maintain a safe and organized environment for customers • Input daily information into logbooks keeping track of sales, cash, and waste trendsAchievements• Got promoted to senior staff within 3 months of working and recently to store duty manager• Successfully trained 5 new staffs, 1 of which recently has been promoted to senior staff• Successfully maintained more than $4000 sales per day during ‘Beyond Blue 3-day Charity’

Role• Opened and closed the store, counting cash drawers and making bank deposits• Direct sales floors activities offering exceptional customer service to help customers select products that best fit their personal needs, in addition to differentiate and promote the company brand “Orion” instruments.• Email correspondence with suppliers, sales reps, customers, and schools• Responsible for the recording of all incoming and outgoing stock, in addition to maintenance of stock level and an organized stock room• Admin and receptionist for “Crescendo Music Academy” handling student enrollments and enquiries• Inbound and Outbound phone calls, entering customer data on multiple computer programs• Identifying new product opportunities and uploading to the website, in addition to maintaining current products• Adept in Xero, Adobe Photoshop, GIMP, and Microsoft Office Suite (Word, Excel, and PowerPoint)• Work with corporate management developing local marketing and advertising strategies• Fault finding and repairing musical instruments for customers in a timely fashion. Achievements• Successfully built relationship with and gained 3 schools support that is still ongoing (Wesley College, Forte School of Music, All Saints College)• Successfully signed up more than 100 students for Crescendo Music Academy, from walk in customers to online and over the phone enquiries.• Successfully organized Crescendo Music annual concert 3 years in a row, including venue booking, social media promotion, and website banner management• Successfully promoted Crescendo's own brand of instruments 'ORION' to IMMS school program, selling hundreds of instruments to schools and students.• Single handedly managed Crescendo Music website with daily updates on new and current products using Shopify, GIMP, and Microsoft Office Suites (Word, Excel, PowerPoint)

• Customer Service

• Communicating and understanding the needs of our customers (Online and Retail)• General management of the store

• Take orders, upsell, make and collate orders, deliver, and checking back with customers