Worked with CEO to conceptualize digital media vision and deployed strategies to theweb site, sales brochures, digital mailers and equipment owner’s forumo Designed and developing e-commerce web store for product sales including developingand editing digital mediao Responsible for administrating equipment owner’s web forum, maintaining and updatingweb applications and features

Created a full-stack vehicle mileage and service tracking web application. Postgres was used to create the database for storing user and vehicle information, Vue was used to design the user interface and java/springmvc were used to create the controllers and models.Created a command line national parks reservation application using jdbc for database accessCreated a command line vending machine using File I/O as part of a pair programming project.

• Managed projects crossing multiple disciplines for service customers, ranging from basic to full service inspections, field or shop repairs, equipment exchanges and system retrofits.• Managed long term customer service contracts valued over $14.5 million per year in revenue, for over 30 packages valued over $37 million in assets.• Managed equipment assessments, failure analysis, fault assessments, and equipment optimization to assess the safety, efficiency and output of the equipment for a comprehensive customer experience.

• On-site lead directing preventative maintenance, inspection, installation, commissioning, condition monitoring, overhaul, retro fit and repair services.• Quickly analyzed problems and determined plan of action for urgent customer service calls.• Stretch Position - Field Services Supervisor and Fleet Manager Duties: Organized assignments and dispatched Field Service Representatives to assure timely response to customer requests and trouble calls.

• Planned and executed projects as the team lead, an active member of the team, or stand-alone technician • Supervised and coached new technicians in responsibilities, troubleshooting techniques, and customer relations• Presented training seminars on systems components and functions to new and experienced technicians

• Selected as one of the first service specialists on a new task force focused on customer excellence and service contracts within the Siemens Building Technologies business unit used to model customer services for all districts.• Managed assigned technical support programs (TSP) requirements within contract cost parameters to ensure customers received maximized value of contract.• Performed NIST traceable calibration on automation control system components which included temperature, humidity, air pressure, and fluid pressure sensors.

• Installed and started controls for air handles, chilled/hot water, boilers, ventilation, and central plant systems.• Designed and deployed software to control building environmental controls.• Validated and documented control systems for bio-pharmaceutical production and testing plants in accordance with FDA rules and regulations.

• Instructed customers on the installation, use and maintenance of home and small business computer systems• Received customer phone calls in regards to diagnosing and repairing hardware and software malfunctions