Devon Quail Email & Phone Number

West Des Moines, Iowa, United States

West Des Moines, Ia

Role: Manages the design, building and testing of IT systems and processes to support Group Event Management travel registration websites, mobile applications and coordinates with 3rd party vendors to integrate and operate on-site technology.Responsibilities:• Gather requirements from internal and external stakeholders• Configure applications• Write technical specifications• QA on all project technology components• Hold internal and external reviews of project technology components• Document all scope changes (internal and external)• Document retro notes and attend retro meetings• Work with third parties on delivery of technology product• Budget management• Project management• Estimations of effort• Liaison between client and operations team and development team

Des Moines, Iowa Area

Areas of Expertise • Project Management • Business Development • Project Implementation• Client Relations • Event Planning • Requirements Analysis• Staff Training & Development • Technical Issue Resolution • Client Technical AnalysisProfessional Experience• Communicate clients business needs in an agile/scrum based story writing methodology• Serve as system expert for both internal team and client• Successfully converted Harvard Business Review into CDS Global • Troubleshoot complex system problems • Create client billing and resolve client grievances surrounding invoicing • Understand client philosophies to write business requirements for programming changes• Recommend products and services to meet client needs• Utilize web based tools, applications, and resources to respond quickly to client inquiries • Gather resources and documentation for creation of new department training manual• Research and story writing for troubles and enhancements in developmental backlog • Serve as communication hub for internal and external contacts• Develop and implement query and system processes for internal team

Des Moines, Iowa Area

Professional Experience• Train new account management staff • Maintain knowledge of clients' business needs • Instrumental in launch of iPad, Fire, iphone, and Google Play editions for client publications• Handle day to day activities of magazine fulfillment • Manage and maintain AS400 policy tables • Investigate goals and solutions with inaccurate data• Use SQL to create client output and field data questions • Host clients and travel to client offices to establish solid business relationships• Maintain client information through broad knowledge of all CDS Global systems• Technical lead for digital edition launches, working business groups at CDS Global, and client• Prioritize a large number of emails and requests daily• Implement enhancements to eCommerce platform and SERV database

Bachelor'S Degree, Business Administration And Management, General

Gerontology Minor, Gerontology