Devon Rain Email & Phone Number

United States

• Data entry of officer citations of multiple agencies.• Provide quality control of data and scanned documents into CSMART.• Review and process daily dockets entries into court management system.• Organize work so that it can be completed in a timely manner and verify that all court dockets are transferred to the courtroom.• Handle issues and information of a highly sensitive nature.• Provide citizens with correct policy and procedures, court dates and fines or bond amounts.• Assist with preparing the daily and weekly courtroom reports.• Maintain highest professional level of customer service by utilizing efficient problem-solving techniques to address customer concerns and inquiries.• Multitask between work, answering citizen inquiries, assisting judges, lawyers, prosecutors, and police officers.• Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Accept customer payments, make updates, and process payments.• Provide guidance and assistance to customers about Dept of State rules for submission of documents for passports.• Function in lead capacity in the absence of supervisor.

Houston, Texas, United States

• Cleaned and prepared sites by removing debris and possible hazards.• Loaded and unloaded materials for use in site and various job assignments• Operated equipment and machinery used on site in a safe and responsible manner• Performed a wide range of tasks varying in complexity from easy to extremely difficult and hazardous.• Successfully completed OSHA General Industry Safety and Health Certification.• Collaborated with project managers for accuracy and completion of the layout for a pipe system.• Reviewed daily project plan to fully understand pipefitting requirements for job assignment.• Ensured operations were in accordance with building codes, policies, and safety standards.• Conducted inspections to ensure pipelines are correctly installed and are efficient and resolved issues for job assignments.

Houston, Texas, United States

• Maintained records of customer interactions or transactions, recording details of inquiries, complaints, and comments.• Ensured that appropriate changes were made to resolve customers problems.• Determined charges for services requested, collect deposits or payments, or arrange for billing.• Escalated unresolved customer grievances to designated leadership for further investigation.• Responded to inquiries to notify customers of claim investigation results or any planned adjustments.• Managed quality communication, customer support, demonstrating empathy and providing efficient service with high a level of accuracy.