Devon Ramos Email & Phone Number

Chandler, AZ, US

• Provided best-in-class guest service effectively and courteously; aligned guest needs with GameStop’s product and benefit solutions; ensured all associates consistently provide best-in-class guest service to exceed.
• Recruited, hired, assessed, developed, and retained a team committed to guest service
• Scheduled store associates to achieve optimum guest service levels while maintaining operational compliance daily.
• Led store team in achieving sales, profit, and shrink goals.
• Analyzed profit & Loss statement daily to identify business opportunity and target as needed.
• Counted, balanced, and reconciled daily business transaction totals daily in compliance with company standards.

• Advised and coached other store managers while performing all regular duties of a store manager.
• Identified, developed, and retained top talent on a district level.
• Evaluated potential candidates for Store Manager opportunities through interviewing and one-on-one coaching sessions.
• Ensured that new managers received required development while assessing and reporting progress to the District Manager.

• Analyzed business results to address performance opportunities with the store manager to course-correct with the team as necessary.
• Coached store associates on company initiatives to drive GameStop’s buy, sell, trade model.
• Collaborated with Store Manager on hiring and recruiting new associates.

Master'S Degree, Business Analytics, 4.0

Bachelor'S Degree, Business Data Analytics

Associate'S Degree, Business, 3.91