• Provided best-in-class guest service effectively and courteously; aligned guest needs with GameStop’s product and benefit solutions; ensured all associates consistently provide best-in-class guest service to exceed guest’s expectations• Recruited, hired, assessed, developed, and retained a team committed to guest service• Scheduled store associates to achieve optimum guest service levels while maintaining operational compliance daily.• Led store team in achieving sales, profit, and shrink goals. • Analyzed profit & Loss statement daily to identify business opportunity and target as needed.• Counted, balanced, and reconciled daily business transaction totals daily in compliance with company standards.• Trained store associates on all aspects of their positions, including all company/store policies, procedures, and guidelines.

• Advised and coached other store managers while performing all regular duties of a store manager.• Identified, developed, and retained top talent on a district level.• Evaluated potential candidates for Store Manager opportunities through interviewing and one-on-one coaching sessions.• Ensured that new managers received required development while assessing and reporting progress to the District Manager.

• Analyzed business results to address performance opportunities with the store manager to course-correct with the team as necessary.• Coached store associates on company initiatives to drive GameStop’s buy, sell, trade model.• Collaborated with Store Manager on hiring and recruiting new associates.