Devon Rose Email & Phone Number

Northbrook, Il

• Commercial IT Customer Relation Manager for Pharma Client , US, responsible for technical project management, strategic direction, and operational support for the Commercial Learning and Development (CL+D) group. Projects includeo Establishing IT as a strategic partner to CL+D, including setting the technology roadmap for CL+D. Creation and development of the Distance Learning Platform, partnering with AUS IT, Audio/Video vendors, Polycom and Adobe to deliver highest quality available experiences for remote interactive training Introduction to all of client of advanced technologies and functions and features to greatly enhance meetings and events Introductiono Management of IT related processes for the CL+D team Vendor management for all IT related contracts for CL+Do Establishing global relationships with client groups worldwide to establish best practices and tools for delivering learning to all client membersProject and Operational Manager of the client Learning Center, a highly interactive and engaging environment for live and distance learning options for the Client sales department Project LIVE technical project manager, budget $1.5 million Local classes which use interactive models, SMART monitors, and AppleTV to enhance the training possibilities for the sales staff.

Des Plaines, Il

Managed the Abbott Molecular Commercial Organization domestic IT operations. Successfully managed and improved the business relationship between IT and the Abbott MolecularCommercial organization. Re-architected the AM CRM solution (salesforce.com) to provide a morestreamlined and efficient user experience. Integrated Online quotes into CRM, eliminating the need for amanual spreadsheet intensive process. Integrated CRM with current ERP and Quality Managementsolutions through the use of custom developed ETL based middleware using .Net technologies. Support 200 clients in Marketing, Sales, R&D, Quality, Regulatory, Technical Support, Customer Supportand Manufacturing organizations. Responsible for supporting ~200 clients in Marketing, Sales, R&D, Quality, Regulatory, TechnicalSupport, Customer Support and Manufacturing organizations. Managed the design and development of asolution to control business leads potentially leading to new products in the Molecular Diagnostics productpipeline. Provided communications pathways between the Molecular Diagnostics organization and externaldevelopment partners such as Applied Biosystems, Inc. to minimize risk to Abbott Infrastructure andmaintain a high degree of collaboration. Represented Molecular and Hematology Business Units on theADD IT Technical Review Board to assure business interests with respect to information technologystandards and infrastructure were addressed as appropriate. Integrated electronic labeling into Abbott Molecular’s international site and ADD’s custom developedsolution saving the time and expense associated with developing a point solution for Abbott Molecular. Managed the design, development and implementation of an integrated supply chain management solution  

Chicago, Il

o Led a technical team in the design and creation of the FRBC Learning Management Systems (LMS) and Training methodology, including delivery of training, methods of training, tracking usage and class completiono Championed, Architected and implemented the usage of innovated technical solutions, such as SmartBoard, Adobe Connect, Camtasia, and BlackBoard – to further allow users opportunities to train whenever or wherever they wereo Worked with FRS to help implement two System wide LMS tools towards the goal of a single LMS for all FRS Districts