Devon Rouse Email & Phone Number

As a Trust and Safety Manager, I lead a team of T&S Specialists in various roles. I regularly monitored data related to KPI metrics and coached team members as needed on their performance. I completed performance reviews and promotion documentation. I ran weekly 1:1s with the team for in depth coaching or project guidance for my reports. In addition to.

As a Trust and Safety Investigation specialist, I dug into user reports about potential ToS violations, safety concerns, or other user and service-related incidents. Investigations included the handling of highly sensitive and graphic material, written reports on the incidents, and communication with leadership and stakeholders on how to reduce incidents.

Champaign, Illinois, United States

Worked with a team of therapists & psychiatrists to implement and follow through with action plans for high risk youth clientele. Provided daily coaching on life skills and mental wellness skills for clientele. Used Therapeutic Crisis Intervention to de-escalate the situation when clientele became dangerous to themselves or others.