Devon Saxby Email & Phone Number

Shubenacadie, Nova Scotia, Canada

-On site supervision of dispatch operators to ensure effective service delivery, and adherence to policies and procedures.-Overseeing of new initiatives and procedures.-Act as the first point of escalation for any staff issues/concerns, and handling call escalations from clients for complex issues or dissatisfaction.-Providing ongoing feedback, coaching and quality assurance of the work of dispatch operators.-Providing training and coaching for new operators.-Contribute to the development of training and operations manuals and guides.-Managing schedules and attendance, approving time and leave requests.-Preparing daily shift reports.-Maintaining a motivated and productive team environment.-Carrying out dispatch operators functions, to support breaks, lunches and short staff shifts or peak activity periods as needed. -Liason with SRCC management.

Shubenacadie, Nova Scotia, Canada

• Dispatches DNR wildlife conservation, provincial park staff, fire control, Dept. of Justice, Dept of Transportation & Infrastructure Renewable.• Responsible for coordination of some Emergency Management Office and Ground Search and Rescue Operations.• Coordinate use of mutual aid talk groups, volunteer Fire Depts, and working with the Maritime Public Safety and Field Communications office. • Track over 50 government agencies & dispatch the appropriate resources if a dangerous situation were to occur.• Utilize TMR radio and GPS tracking programs.As well, Shubie Radio is responsible for coordination of some Emergency Management Office (EMO) and Ground Search and Rescue operations, coordinating use of the mutual aid talkgroups on the provincial Maritime Public Safety Radio Network (MPSRN), dispatching some volunteer fire departments in Guysborough, Pictou, and Victoria counties, and coordinating other radio-related activities on behalf of the province's Public Safety and Field Communications office

Burnside Nova Scotia

• Triage and provided emergency medical instructions over the phone.• Maintained access to and security of highly sensitive materials.• Prioritize utilization of resources and ambulances through dispatching.• Operated workstation comprised of multiple computer systems, telephones and geographical mapping tools.• Questioned callers to ascertain nature and location of emergency using establish methods and techniques.

Truro, Nova Scotia, Canada

• Administered care to sick and injured individuals in the pre-hospital setting, comforted and reassured patients.• Assessed nature of injury to establish and prioritize medical procedures.• Coordinated work with Police/Fire and other emergency medical teams.• Communicated with receiving facility to obtain medical direction and provide critical information.• Maintained access to and security of highly sensitive materials.• Liaison with multiple agencies

Fall River Nova Scotia

• Reinforced policies and procedures while also empowering employees to want to set an example for others. • Supervised up to 14 staff members at a time.• Act as the first point of escalation for any staff issues/concerns.• Handled escalations from customers due to dissatisfaction with work or products. • Provided a vision for the future while assisting with opportunities for people to grow personally and professionally.• Provided ongoing coaching, training, and feedback.• Assisted in the interview process for new hires.• Provided training to groups of 4 to 10 people at a time.• Managed schedules and attendance while also working during staff shortages.• Assisted with payroll, admin signage and inventory of products. • Prepared weekly shift reports and attended frequent meetings to discuss meeting sales goals, planning, and productivity of the deli. • Provided Food Safety and OH&S inspections.• Maintained a positive learning environment to help motivate staff.• Liaised between staff members, Deli manager and Store Manager• MS Office Suite software: Outlook, Word, Power Point, and Excel, word processing, spreadsheet, email/calendar software.

Diploma Of Education, Health Services

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