• Responsible for installing, troubleshooting and repairing equipment at customer locations• Ability to maintain and enhance field service department both domestically and abroad• Interact and work onsite for client based projects with minimal supervision• Required initiative and followed through with project regardless of size or scope of the project • Travel Obligation; domestic and internationally: 75%

• Responsible for the completion of install, software conversion, service, and onsite repairs•Identify solutions for Technical problems that arise during site inspections or install, and provide suggestions to R&D to improve our products.•Require to apply electronic, mechanical, and electrical principles and theories in testing, troubleshooting and repairing computerized gaming equipment.•Travel Obligation; domestically: 75%

• Proficient in programming and retrieval of information using technology based data collection methods• Provide expertise to help the establishments navigate the process in obtaining and maintain compliance to have Illinois Gaming License

• Hired and trained 20+ sales associates and motivated them to become high-selling and hardworking team members with strong knowledge of inventory• Adhered to company standard operating procedures (SOP) ensuring store merchandise and cash were safely and professionally handled