Devon Simmons Email & Phone Number

Waller, Tx, Us

In my current role as IT Manager at GSPLC, I have the sole responsibility of managing the company's IT Infrastructure. This also involves pushing the IT Infrastructure forward to improve operations. I was given the opportunity to create an Infrastructure Improvements Plan, primarily with a focus on cloud technologies and security.

In this role, I was responsible for the operation of a secure and highly available corporate network. This includes installation, maintenance, upgrades, and continuously improving the enterprise operating environment for all 4 sites. I also maintained the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems, and planning for growth.Install, Configure, & Monitor Windows servers - 4 Company Locations (4 Windows Domains, 26 servers). Advise CEO, VP’s, and Senior Leadership Team on potential IT Infrastructure updates Perform Security Analysis and provide recommendations for the CEO, VP’s, and Senior Leadership Team. Responsible for start to finish of the project planning including communicating with vendors, end-users, budgeting, and implementation.Completed Specialized IT projects:Installed and configured new Sonicwall TZ600 Firewall. This included setting up new VPN accounts and training 60 users on the use of the Sonicwall Global VPN Client. Configured all-new firewall access rules.Cisco Meraki SD-WAN Project. This is a completed project. The main goal was to upgrade from AT&T AVPN to Cisco Meraki SD-WAN. 4 Meraki MX Firewalls and 13 Meraki switches were deployed across 4 locations. In addition, 2 internet circuits per location were successfully deployed for redundancy and speed. New Branch Location; Server Infrastructure Project. This project was recently completed. I was tasked with coordinating and full setup of a new branch facility. This included working with vendors to curate all the needed IT equipment (Servers, Computers, Network Switches, WIFI devices, Cabling, etc). A new Dell R440 server stack was installed running Windows 2016 Standard and runs a new instance of the company ERP software. This branch is now added to our corporate MPLS network.

Houston, Tx, Us

Ensure 24x7 uptime for applications. Coordinate the resolution of end user problems, providing the appropriate level of support and escalating issues as needed. Define and document support processes. Communicate with service providers so that expectations of problem resolution as set early and often. Participate in collaborative work and service restoration teams as needed to ensure standards are being followed and that service is restored quickly and correctly. Perform root cause analysis to prevent repeat issues. Drive continuous improvement by recommending procedures and controls for problem prevention and providing feedback to Company President. Facilitate successful transition of new applications into the organization. Participate in incident and crisis management. • Desktop, Server, Laptop, PDA, & Printer Support (2 Servers, 2 Virtual Servers, 16 Workstations, 2 Xerox Workcentre, Several Mobile devices etc.)• Manage and update the packaged base operating systems and application builds(Windows Server 2008, Windows Server 2003, Windows XP, Windows Vista, Windows 7, Windows 8.1. Windows 10)• Maintain the integrity of the desktop, laptop, and server computers through upgrades, support, and new technology.• Set up and customized new or replacement computers.• Designed Group Policy for internal employees• Managed Active Directory• Used Tier 3 Backup software and Carbonite for offsite backup solutions• Used Avaya IP Office Manager to maintain and configure onsite Avaya IP500 phone system and Avaya 9508 Digital Office phones• Upgraded network to new Sonicwall TZ 300 series firewall along with VPN Setup.• Manage Wordpress CMS for new company website • Manage Sendouts ATS, including communication with all 3rd party applications (Careerbuilder, Monster, Indeed, SpringAhead, etc)• Project Lead in migrating from Sendouts ATS to Bullhorn ATS• Cloud Application Management• Document processes and procedures.• Document Control

Us

• Desktop, Laptop, PDA, GPS, & Printer Support• Assist customers within the Precinct’s Standard Operating Platform (SOP).• Provide initial contact with customers, plus check in products for service using STAR Repair.• Perform basic and extended diagnostic testing using company approved tools (Eurosoft PC Check & QA+Win32, DFT, Western Digital S.M.A.R.T) to determine product needs and service solutions.• Facilitate in-store sales, upgrades, installations and service.• Maintain the integrity of the desktop/laptop computers through upgrades, support, and new technology.• Manage and update the packaged base operating systems and application builds(Windows XP, Windows Vista, Windows 7, Ubuntu Linux)• Set up and customized new or replacement computers.• Document processes and procedures.• Handled additional responsibilities as delegated.• Virus Removal through company approved software tools (Norton Utilities, Kaspersky, Trend Micro, Webroot/System Analyzer, McAfee, Panda, Spyware Doc.) and also by manual removals.

Bachelor Of Science, Network Engineering And Security

Network Systems Support Certificate