Devon Simpson Email and Phone Number
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Devon Simpson personal email
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I am a results driven professional with experience in positions of increasing responsibility. In my current position, I have demonstrated my passion to bring new products to market through human centered design, project leadership, collaboration, partnering with cross-functional teams, exemplifying brand initiatives, develop, and coach teammates as well as myself. I am an outstanding leader and team player with exceptional communication and organization skills. I have a proven ability in creating an amazing Customer Experience, while utilizing voice of the customer, collaboration, relationship building, prioritizing, sales, problem solving, attention to detail, resolution implementation, and foresight.
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Senior Manager - North America Customer Experience CenterFord Motor CompanyDetroit, Mi, Us -
Senior Manager Cx Digital CareFord Motor Company Sep 2023 - PresentUnited States
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Senior Manager - Digital Customer CareFord Motor Company Jul 2022 - PresentUnited States
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Fordpass And Us Social Media Customer Care ManagerFord Motor Company Apr 2020 - PresentDearborn, Michigan, United StatesDeveloped and deployed social media reporting for all name plates and program teams, revolutionizing how we operate today. Strategic focus to capture early trends and customer sentiment, capitalizing on AI and machine learning through multiple channels. Through cross functional partnerships built a team to support new rewards program for our family of customers and Dealers, with a focus on customer experiences.
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Product OwnerFord Motor Company Jan 2019 - Jul 2022Greater Detroit Area
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Lincoln Motor Company Program Manager North AmericaPercepta ~ Creating Customer Loyalty For 15 Years! Jun 2016 - Jan 2019Orlando, Florida AreaCame on board to build and deploy the Lincoln Way Relationship Center. As the Program Manager and Director of operations for Lincoln Way CRC I oversee all aspects of the program. Coordinate and manage multiple lines of business and processes to successfully delivery an exceptional client experience for both client and stake holders. Through collaboration, innovation, and continuous feedback we are able to implement revolutionary features while providing continued support and solutions for current product. -
AppleApple Aug 2015 - Jun 2016United StatesProvide world class customer service to incoming callers through active listening and probing techniques. Top 5% ranking for Metrics and Customer Satisfaction. Continuously exceeded quarterly goals. Measure performance through metrics, shadowing, and feedback. Facilitate team meetings, assist with coaching, and building team moral. Coordinate with multiple lines of business to solve complex problems. Drive sales of value added services -
Business ManagerApple Jan 2013 - Jun 2016Boca RatonDrive daily sales results through continuous and effective coaching. Proactively educate, build, and lead team through providing relevant solutions, financing options, support, briefings, and exceptional customer service. Prioritize and manage all inbound customer request. Partner, network, and build relationships with multiple lines of business.
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Assistant Bank ManagerTd Apr 2011 - Jan 2013Boca RatonResponsible for world class customer service model, scheduling, sales, and audit goals forbranch through continuous coaching, training, and networking throughcommercial bank partners and local/national businesses. -
Operations ManagerBank Of America Dec 2001 - Jul 2009Educate and coach team on achieving goals through customer service, referrals, and direct sales. Participated in development and testing of new hardware in Charlotte, N.C. Consulted and managed team in conversion of LaSalle Bank Chicago.
Devon Simpson Skills
Devon Simpson Education Details
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Business Administration And Management, General
Frequently Asked Questions about Devon Simpson
What company does Devon Simpson work for?
Devon Simpson works for Ford Motor Company
What is Devon Simpson's role at the current company?
Devon Simpson's current role is Senior Manager - North America Customer Experience Center.
What is Devon Simpson's email address?
Devon Simpson's email address is ds****@****ple.com
What is Devon Simpson's direct phone number?
Devon Simpson's direct phone number is +191933*****
What schools did Devon Simpson attend?
Devon Simpson attended University Of Central Florida.
What skills is Devon Simpson known for?
Devon Simpson has skills like Portfolio Management, People Oriented, Customer Service, Management, Change Management, Observational, Communication Skills, New Hire Orientations, New Business Development, Sales Management, Sales, Social Networking.
Who are Devon Simpson's colleagues?
Devon Simpson's colleagues are Sanjay Gand, Anisah Quraishi, Joe Boivin, Alex Mcintosh, Albert Akpan, Umud Koç, Faijan Malek.
Not the Devon Simpson you were looking for?
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Devon S.
Technical Program Manager @ Inrix | Agile Program Management, Data Analysis And VisualizationGreater Seattle Area3tecplot.com, gmail.com, inrix.com3 +142553XXXXX
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Devon Simpson
Charlotte Metro1bcedetroit.com1 (248) 3XXXXXXX
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Devon Simpson
Lover Of Beer, Dogs & Select Humans. Investing Partner, South Beach Brewing CompanyMiami Beach, Fl1royalpetclub.com -
Devon Simpson
Decatur, Il
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