Devon Simpson Email & Phone Number

Detroit, Mi, Us

United States

United States

Dearborn, Michigan, United States

Developed and deployed social media reporting for all name plates and program teams, revolutionizing how we operate today. Strategic focus to capture early trends and customer sentiment, capitalizing on AI and machine learning through multiple channels. Through cross functional partnerships built a team to support new rewards program for our family of customers and Dealers, with a focus on customer experiences.

Greater Detroit Area

Orlando, Florida Area

Came on board to build and deploy the Lincoln Way Relationship Center. As the Program Manager and Director of operations for Lincoln Way CRC I oversee all aspects of the program. Coordinate and manage multiple lines of business and processes to successfully delivery an exceptional client experience for both client and stake holders. Through collaboration, innovation, and continuous feedback we are able to implement revolutionary features while providing continued support and solutions for current product.

United States

Provide world class customer service to incoming callers through active listening and probing techniques. Top 5% ranking for Metrics and Customer Satisfaction. Continuously exceeded quarterly goals. Measure performance through metrics, shadowing, and feedback. Facilitate team meetings, assist with coaching, and building team moral. Coordinate with multiple lines of business to solve complex problems. Drive sales of value added services

Boca Raton

Drive daily sales results through continuous and effective coaching. Proactively educate, build, and lead team through providing relevant solutions, financing options, support, briefings, and exceptional customer service. Prioritize and manage all inbound customer request. Partner, network, and build relationships with multiple lines of business.

Boca Raton

Responsible for world class customer service model, scheduling, sales, and audit goals forbranch through continuous coaching, training, and networking throughcommercial bank partners and local/national businesses.

Educate and coach team on achieving goals through customer service, referrals, and direct sales. Participated in development and testing of new hardware in Charlotte, N.C. Consulted and managed team in conversion of LaSalle Bank Chicago.