Devon Singer Email & Phone Number

Bethesda, Md, Us

Bethesda, Md, Us

Atlanta, Ga, Us

Mac Engineer for National Institute of Health- Provide macOS imaging solutions utilizing MDM enrollment via Apple Business Manager and Jamf- Responsible for patching and software release distribution to mac workstations, and Jamf servers, including creating and testing packages. - Assess vulnerability & patch information from Tenable Compliance Scans for macOS and determine application and production impacts.Assists in proactively developing patch and vulnerability management procedures and processes within the operations - team and in conjunction with business and IT partners. - Utilize Jamf Administration, to automate patch deployment and software deployment - Responsible for hardware standards, engineering and securing the standard desktop platform, implementation of policies and procedures to ensure consistency with customer goals, industry best practices, and regulatory requirements. - Followed Change Management Process to present CR’s to Change Advisory Board- Created standard documentation and SOPs as required to maintain the mac environment- Tested new versions of macOS to ensure compatibility with current baseline standards and software

Rockville, Md, Us

Desktop lead in Mac and PC related services including Jamf, BigFix. Mac Engineer running Jamf serverDesktop, Mobile support for appleVPN, Remote support using ticketing systemManage queue of tickets for staff team and assigns according to procedures set in placeImplement and deploy the Jamf mac ecosystem, including patching, imaging, and maintaining security levels for all Mac computers on and off siteManage and service the IT needs of three buildings on and off of the NIH campus, serving more than 100 people each.Assist with Active Directory issues in relation to end users and validate and process required VPN access for all remote usersSupport in testing and deployment of new equipment and software.Train and guide new and current staff in hardware and software issues.

Rockville, Md, Us

 Cultivate and coordinate a weekly direct report to upper management at NICHD showcasing the closed, open, and pending IT tickets. This report it used to create the help desk schedule, maintain the IT ticket repository as well as curate a database of IT ticket metrics.  Single-handedly create, manage, and control the scheduling and tracking of onsite and offsite end user appointments for more than 15 techs. Manage and service the IT needs of two buildings on the NIH campus, serving more than 75 people each. Responsible for assessing, repairing end user machines on/ off NIH Campus through a variety of techniques while keeping customer service front and center.  Always maintain security and privacy requirements on all machines. Troubleshoot hardware and software issues per request. Assist with Active Directory issues in relation to end users and validate and process required VPN access for all remote users Support in testing and deployment of new equipment and software. Train and guide new and current staff in hardware and software issues. Uses ServiceNow, SCCM, JAMF, Active Directory, VMWare, etc… to ensure client’s devices are up to date and functional.

Severna Park, Md, Us

" Responsible for assessing, repairing Mac desktops, laptops and mobile computers" Onsite support repairing networks and hardware issues for clients" Manages client's servers and solutions" Building and pricing replacement Hardware and Software" Service on average 12 client computers a day" Split service between in-lab, on-site, and remote support" Setup and maintain required firewall and security for client networks