I am a self-motivated IT Technician with a strong background in customer service, technical troubleshooting, and hands-on technical knowledge. My technical skills encompass proficiency with Linux, Windows, Mac OS X, iOS, and Android operating systems. I am well-versed in HTML, CSS, Active Directory, MySQL, Microsoft Office Suite, Outlook, Oracle VM, and Killdisk software applications. I am actively working towards obtaining my CompTIA A+ certification, further validating my IT capabilities.With 4 years of experience with Windows OS and Mac OS, I excel in troubleshooting, customer service, and hardware repair. My personal interests seamlessly align with my professional pursuits, including building custom computers, servicing and repairing PCs, managing iOS and Android devices, and implementing a home lab environment with Active Directory and a ticketing system.In my previous role as a Computer Technician at Advanced Technology Recycling, I demonstrated exceptional hardware troubleshooting skills, accurately diagnosing and resolving issues with faulty components, RAM, hard drives, and connectivity problems. I leveraged strong analytical and problem-solving abilities to identify and address complex PC issues efficiently.Driven by a passion for technology and a commitment to continuous learning, I am currently pursuing a Bachelor of Science in Software Engineering at Grand Canyon University, with an expected graduation date of May 2026. My unique blend of technical expertise, problem-solving acumen, and customer service orientation positions me as a valuable asset to any IT organization seeking a dedicated and skilled professional.