Devon Snider-Smith Email & Phone Number

Santa Clara, California, United States

As a member of the management team, I acted as gateway between the upper level management and the rest of the Front of House (FOH) staff. Conflict resolution was a primary role that was played to allow a safe and positive work environment for all. I developed training programs for various FOH positions for successful integration, daily meetings, and safety precautions. Interpersonal relationships such as maintaining a professional, yet approachable dynamic amongst staff are principle attributes to performing this position successfully.- Worked as a member of management to open, staff, and operated as a MOD during opening shifts- Took point on guest relations to ensure consistency and customer satisfaction- Coordinated and developed contracts for private events garnering influx of sales- Filled in any position during times of high volume when needed- Developed and implemented a new system for the expo line to ensure effective service

San Jose, California, United States

I practiced ABA Therapy with children with autism and implemented behavioral intervention to help their quality of life and integration with their peers. I developed games and lessons based off of each child and their interests and assessing their level and educating accordingly.- Created a tracking scale based on a research-backed, parent suggested suite of outcomes, including communication, independence, and behavior analysis (ABA) interventions- Worked with prompting and fading to encourage positive behaviors and integration into every day life- Built and maintained relationships/ established rapport with clients and their families prior to beginning therapy to establish comfortability and build trust- Worked collaboratively with Board Certified Behavioral Analysts as well as Program Supervisors and specialized teams to elevate and personalize behavioral plan per child- Developed, sourced materials, and implemented individual lesson plans based on assessments of each client’s needs- Maintained confidentiality and discretion outside of the workplace for protection of the clients

Bachelor'S Degree, Communication Studies

Associate'S Degree, Political Science And Government