Devon Snyder Email & Phone Number

Newark, California, Us

I spearheaded marketing initiatives to refresh and revitalize campaigns, revised contracts to ensure compliance with industry standards, and delivered compelling presentations to the account management and sales teams. Collaborating with cross-functional teams, I focused on uncovering unique schemes and rules, while developing new product concepts and investment opportunities, all while keeping a close eye on Payment Integrity operations. I successfully designed one new product and generated concepts for three more potential opportunities for the team to explore. Additionally, I partnered with the international sales team to identify and target prospective international clients for our payment integrity services.✪ Below are my notable accomplishments ✪➤ I generated potential for $4M in new product revenue by developing a targeted sales pipeline focused on acquiring new clients with tailored solutions to meet their specific payment integrity needs. ➤ I also achieved 100% client retention while expanding the client portfolio and streamlining sales processes. By leveraging CRM software, I improved reporting and operational efficiency, leading to smoother operations and enhanced client satisfaction.➤ I worked with the payment integrity operations team to develop additional products for revenue stream

Nashville, Tennessee, Us

✅ My day-to-day responsibilities:I managed enterprise client relationships as the chief advocate and liaison, building strategic partnerships with C-suite executives and key decision-makers to maximize ROI and meet revenue goals. I conducted in-depth financial assessments and business reviews to ensure transparency, improve client performance, and uncover new growth opportunities.✪ My key successes during this role were ✪➤ I led a cross-functional team in refining partnership strategies, which resulted in a 60% increase in client savings and an 80% acceleration in update development. ➤ Through strategic upselling and cross-selling efforts, I drove a 40% boost in revenue growth. ➤ I implemented targeted engagement strategies that increased customer interaction by 40% and achieved a perfect client retention rate by consistently delivering exceptional service and value.➤ Additionally, I exceeded sales targets by 133%, utilizing data-driven insights and proactive sales tactics to maximize results.➤ Leading initiatives to reduce customer complaints, I cut them by 50% in just three months through comprehensive root cause analysis and corrective action planning.

South Jordan, Ut, Us

✅ My day-to-day responsibilities:I worked closely with data and engineering teams to enhance risk tools, improving fraud detection capabilities and ensuring regulatory compliance. In cross-functional meetings, I presented six strategic recommendations that were adopted by senior management. Additionally, I collaborated with the client engagement team to identify and seize new opportunities, successfully close deals, and streamline the onboarding process for new clients.✪ My major contributions included ✪➤ I worked with cross functional teams to help develop a new prepay audit tool specific to FWA reviews. I implemented the first client onto this tool and lead the operations teams in achieving $250k in savings monthly.➤ I cultivated and maintained strong client relationships, achieving a 92% retention rate while driving significant revenue growth. ➤ I also managed fraud policies, ensuring 100% compliance and boosting investigative efficiency.

South Jordan, Ut, Us

I directed job assignments and scheduling to adapt to changing business needs, significantly improving process efficiency and boosting employee productivity. I championed the integration of new technologies, cutting manual task time by over 10 hours per week. By implementing updated policies and automated strategies, I enhanced fraud detection accuracy. Additionally, I mentored new investigators and tracked sales goals, playing a key role in driving overall organizational success.✪ The following were my key contributions ✪➤ I introduced a new performance review process that increased employee satisfaction by 30% and reduced turnover by 15%. By implementing process improvements and adopting new technologies, I enhanced team efficiency by 30%. ➤ I also revamped training materials, cutting training time by 40% and boosting customer satisfaction by 25%.➤ I also managed fraud policies, ensuring 100% compliance and boosting investigative efficiency by 45%.➤ While restructuring operations, I ensured compliance with company and federal regulations, leading to improved retention and productivity.➤ Leading a team of 12 investigators, I drove a 30% increase in productivity and maintained a 100% client satisfaction rate through strong relationship management. ➤ I was also recognized multiple times as a STAR investigator for my exceptional performance.

South Jordan, Ut, Us

I conducted in-depth analyses of client data to uncover potential violations, significantly improving case development and recovery efforts across multiple client accounts. Working closely with the data engineering team, I helped develop new rules and concepts for FWA programs. I also delivered client training to ensure performance goals were met, with a strong emphasis on client satisfaction.✪ My major contributions included ✪➤ Analyzed extensive data sets to identify patterns in fraud, waste, and abuse (FWA) schemes, leading to the recovery of over $5M in overpayments.➤ Collaborated with cross-functional teams to create and implement a comprehensive investigation process, resulting in a 35% increase in accurate FWA detection.

I examined bank records to detect fraudulent activity and assess associated losses, preparing and maintaining detailed case files throughout the investigative process. I conducted interviews with victims and suspects, documenting criminal complaints for law enforcement. ✪ My major contributions included ✪➤ Additionally, I compiled comprehensive case reports, using resources like LexisNexis Accurint to identify suspects and mitigate fraud risks.➤ Recognized as Investigator of the Year by IAFCI in 2015 for outstanding investigative work.

• Analyze financial records• Prepare case reports• Create search warrants and arrest warrants• Observe suspect and victim interviews• Assist detectives in trial preparation

North Kansas City, Missouri, Us

• Inventory oversight• Cash Accounting• Merchandising• Audits• Employee Supervision• Diamond and Gemstone Certified

Master Of Business Administration - Mba, Financial Forensics And Fraud Investigation

Bachelor'S Degree, Sociology And Anthropology

Diploma, General