Devon Spaulding Email & Phone Number

Bakersfield, Ca, Us

Assist business partners and policy holders by phone and email with policy questions and changes.Answer questions and concerns regarding Homeowners and Dwelling Fire insurance guidelines.Assist with underwriting activities. Work in a high volume call center environment while providing excellent customer support.Adapt to an everchanging environment while consistently maintaining and gaining knowledge on new procedures.

Human resources, including conducting interviews, hiring, on boarding, and training new employees.Problem solving and conflict resolution.Overseen the contact center schedule.Effectively managed assigned cases, collecting and documenting details using NetSuite and Google SheetsEstablished and oversaw performance targets for call center associates.Collected and analyzed KPI’s including call center statistics, sales rates, costs and customer service metrics.Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.Managed social media and BBB to ensure customer satisfaction.Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.Managed employees in a fast-paced call center environment

Bakersfield, California Area

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.Reconciled cash drawer and resolved discrepancies.Counted and packaged currency and coinsCompleted highly accurate, high-volume money counts via both manual and machine-driven approaches.Provided customer records, account statements and copies of checks.Logged cashier's checks and other transactions to maintain accurate account records.Sold and cross-sold bank products to new and existing customers

Developed and implemented training initiatives for new hires.Increased my teams' customer satisfaction ratings.Resolved issues with systems, hardware, and telephones quickly and accurately.Performed quality assurance and quality control assessments of support ticket fulfillment.Recorded and maintained relevant notes for each client and work order.Provided customer service and technical support in a fast-paced call center environment.

Bachelor'S Degree, Business Administration And Management

Certificate, Business Administration And Management