Devon Spence Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Created operational procedures within a Start-Up culture to deliver exceptional customer service (4.9 Google rating), track and manage inventory, audit financial performance of products, develop and document SOPs to ensure consistency and communication throughout the staff.Crafted brand identity and produced compelling user-generated content for social media, effectively promoting products, services, and events to the consumer. Established multiple streams of revenue through various services and products (retail, cafe drinks, alcoholic beverages, food menus, events), reaching six figures in revenue within the first 5 months of business.Built positive B2B relationships with industry leading coffee roasters, grocery vendors, and liquor agencies, creating a rotating selection of premium offerings to keep clientele engaged.

Toronto, Ontario, Canada

Implemented sales structures for enhanced consistency, improving the customer experience and drive a 30% revenue growth compared to the previous year. Developed social media content/ copywriting to expand customer base throughout the GTA, growing the audience by 45% over previous strategies with a 300% increase in average content reach.Oversaw daily operations of cafe, delivering an exceptional guest experience (4.9 Google rating), establishing and coordinating international wholesale accounts to meet weekly sales schedules.

Toronto, Ontario, Canada

Managed inventory levels through cross-departmental coordination, ensuring timely product orders to meet supply demands.Provided leadership and coaching to a diverse team of 20+ staff, focusing on technical skills, sanitary practices, and effective time management.Thrived in a fast-paced environment, meeting strict deadlines to deliver high-quality service to 300+ daily guests, resulting in an average weekly kitchen sales revenue of $26,000.

Toronto, Ontario, Canada

Efficiently managed product orders and streamlined vendor invoices, contributing to accurate expense reports for the accounting department.Orchestrated the daily workflow to guarantee seamless fulfillment and delivery of commissary wholesale orders.Collaborated across departments and shifts, adeptly communicating and delegating to cater to the needs of 1000+ daily guests and additional special events.

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

Cost analysis and development of food and beverage menus for seasonal restaurant.Recruit and coach kitchen, bar, and serving associates to provide a positive guest experience.Oversaw inventory and supply ordering.

Winnipeg, Manitoba, Canada

Oversaw daily operations of retail store including shipping/ receiving, payroll, email communications and sales objectives.Actively recruit and coach sales associates and leadership.Create and submit weekly business analysis to District and Regional management, tracking trending items, categories, and unit sales.Implement company visual directives, monitoring correct marketing and weekly product rotation.

Winnipeg, Manitoba, Canada

Implemented department visual and marketing changes for the largest Forever21 in Canada (40,000sqft).Coordinated with Visual Manager and peers to ensure weekly deadlines are met.Strong problem solving skills to match company visual consistency when product was unavailable in the region.