With 6+ years in customer service and leadership across retail, hospitality, and foodservice industries I have developed a depth of experience in building lasting relationships between businesses and their clients. In recent roles I have maintained a near perfect customer satisfaction rating (4.9⭐️ on Google Reviews) ensuring repeat patronage. I have developed operating procedures in a start-up environment to create a consistent, engaging customer experience resulting positive revenue growth.Utilizing administrative tools I have analyzed and corrected gaps in products and staffing to streamline performance and address areas of lost revenue.Leveraging my diverse experience and knowledge I passionately lead by example, taking whatever steps necessary to overcome challenges and reach goals. The majority of my successes can be attributed to my experience in;Communication 🗣️Understanding the product inside and out and providing the customer with the knowledge they need to succeed.Problem Solving 🤔Actively listening to feedback and constantly seeking opportunities for improvement in products and services.Relationship Building 🤝Working collaboratively with local and international vendors to ensure a client experience, build community, and expand visibility.
Ethica Coffee Roasters
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Cafe ManagerEthica Coffee RoastersToronto, On, Ca
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General ManagerHeadspace To Feb 2023 - Dec 2023Toronto, Ontario, CanadaCreated operational procedures within a Start-Up culture to deliver exceptional customer service (4.9 Google rating), track and manage inventory, audit financial performance of products, develop and document SOPs to ensure consistency and communication throughout the staff.Crafted brand identity and produced compelling user-generated content for social media, effectively promoting products, services, and events to the consumer. Established multiple streams of revenue through various services and products (retail, cafe drinks, alcoholic beverages, food menus, events), reaching six figures in revenue within the first 5 months of business.Built positive B2B relationships with industry leading coffee roasters, grocery vendors, and liquor agencies, creating a rotating selection of premium offerings to keep clientele engaged.
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Cafe ManagerRglr Specialty Coffee Nov 2019 - Dec 2022Toronto, Ontario, CanadaImplemented sales structures for enhanced consistency, improving the customer experience and drive a 30% revenue growth compared to the previous year. Developed social media content/ copywriting to expand customer base throughout the GTA, growing the audience by 45% over previous strategies with a 300% increase in average content reach.Oversaw daily operations of cafe, delivering an exceptional guest experience (4.9 Google rating), establishing and coordinating international wholesale accounts to meet weekly sales schedules.
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Sous ChefIconink Jul 2021 - Nov 2021Toronto, Ontario, CanadaManaged inventory levels through cross-departmental coordination, ensuring timely product orders to meet supply demands.Provided leadership and coaching to a diverse team of 20+ staff, focusing on technical skills, sanitary practices, and effective time management.Thrived in a fast-paced environment, meeting strict deadlines to deliver high-quality service to 300+ daily guests, resulting in an average weekly kitchen sales revenue of $26,000. -
Junior Sous ChefDrake Hotel Properties Sep 2017 - Jul 2021Toronto, Ontario, CanadaEfficiently managed product orders and streamlined vendor invoices, contributing to accurate expense reports for the accounting department.Orchestrated the daily workflow to guarantee seamless fulfillment and delivery of commissary wholesale orders.Collaborated across departments and shifts, adeptly communicating and delegating to cater to the needs of 1000+ daily guests and additional special events. -
Line CookRiverwood Square Nov 2015 - Aug 2017Winnipeg, Manitoba, Canada -
Chef ManagerRiver Oaks Golf Course Apr 2014 - Oct 2015Winnipeg, Manitoba, CanadaCost analysis and development of food and beverage menus for seasonal restaurant.Recruit and coach kitchen, bar, and serving associates to provide a positive guest experience.Oversaw inventory and supply ordering. -
Retail Store ManagerYm Inc. Aug 2011 - Sep 2013Winnipeg, Manitoba, CanadaOversaw daily operations of retail store including shipping/ receiving, payroll, email communications and sales objectives.Actively recruit and coach sales associates and leadership.Create and submit weekly business analysis to District and Regional management, tracking trending items, categories, and unit sales.Implement company visual directives, monitoring correct marketing and weekly product rotation. -
Visual MerchandiserForever 21 Mar 2011 - Aug 2011Winnipeg, Manitoba, CanadaImplemented department visual and marketing changes for the largest Forever21 in Canada (40,000sqft).Coordinated with Visual Manager and peers to ensure weekly deadlines are met.Strong problem solving skills to match company visual consistency when product was unavailable in the region.
Devon Spence Education Details
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Political Science And Government
Frequently Asked Questions about Devon Spence
What company does Devon Spence work for?
Devon Spence works for Ethica Coffee Roasters
What is Devon Spence's role at the current company?
Devon Spence's current role is Cafe Manager.
What schools did Devon Spence attend?
Devon Spence attended University Of Manitoba.
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Devon Spence
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Devon Spence
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