Information Technology Specialist
Current• Performs end-user telephone support including problem determination, perform resolution, and implement problem escalation and tracking as required.• Diagnoses and resolves end-user issues regarding printers, PC hardware, email, Internet, VPN, and local area network access. • Assists with computer upgrades, software rollouts and other IT related projects. • Answers, evaluates, and prioritizes incoming emails, and self-service requests for assistance from end-users. • Maintains accurate record of equipment deployments.