Information Technology Specialist
Current- Performs end-user telephone support including problem determination, perform resolution, and implement problem escalation and tracking as required.
- Diagnoses and resolves end-user issues regarding printers, PC hardware, email, Internet, VPN, and local area network access.
- Assists with computer upgrades, software rollouts and other IT related projects.
- Answers, evaluates, and prioritizes incoming emails, and self-service requests for assistance from end-users.
- Maintains accurate record of equipment deployments.