Devon Stapleton Email & Phone Number

Manhattan, Kansas, United States

• Supervisory Responsibilities:
• Train and develop full-time & intern IT staff.Duties/Responsibilities:
• Oversees and maintains optimal function of the IT systems and infrastructure, to include installation, customization, development, maintenance, and upgrade to applications, hardware, and cloud systems.
• Provides technical support, troubleshooting, and guidance for all IT users.
• Ensures IT Help Desk functions to meet established Service Level Agreements.
• Continually improves help desk software function using Microsoft Flow and Java coding.

Wichita, Kansas, United States

-Support key clients through the implementation of their technology in addition to ongoing customer support.-Train and lead & manage service technicians.-Responsible for project organization implementation.-Sell through key system upgrades based on client assessment and needs.-Maintain & Track Inventory Records & Stock Levels.-Knowledge of Google Workspace.

Wichita, Kansas, United States

-Support key clients through the implementation of their technology in addition to ongoing customer support.-Train and lead additional service technicians.-Responsible for project organization implementation.-Sell through key system upgrades based on client assessment and needs.-Maintain Inventory Records-Knowledge of Google Workspace (Gmail, Calendar.

Park City, Kansas, United States

-Managed customer relationships-Great troubleshooting capability to achieve job completion.-Maintain Schedule and time management.-Remained calm & professional during customer dissatisfaction.-Provide quality service to achieve customer satisfaction.

-Maintain customer satisfaction.-Perform quality check on equipment to ensure customer satisfaction.-Ability to communicate clearly with co-workers.

-Maintain high customer service to ensure customer satisfaction-Train and lead new hire/additional employees.-Maintain cash registers and books along with bank deposits.