Devon Thiele Email & Phone Number

Omaha, Ne, Us

Greater Omaha Area

· Managing inventory to meet expected turnaround times · Communicating with team regarding system updates, projected goals, etc.· Building relationships with internal and external partners · Facilitating hiring/recruiting process for the Member Support department· Working collaboratively with Member Support leadership to effectively streamline goals and processes· Overseeing the growth and development of thirteen direct reports

· Served as a subject matter expert for digitization project while managing day to day workload· Developed documentation of digitization process · Trained Member Support team on system changes due to digitization project· Created/organized digitization presentation to present at national sales conference· Developed a new process for maintaining project queue to streamline the process and effectively manage workload· Trained two new hire classes in remote offices· Daily review of the projects queue and updating team assignments as necessary· Acting as a resource to management for escalated/difficult requests

· Responsible for maintaining positive relationships with internal and external customers· Designated processor for brokerage with strict turnaround times· Assisted New Business team as needed· Assumed lead role in Customer Care Lifeline to improve the process· Reviewing/investigating issues to determine root cause and resolution

· Completing project queue assignments within desired turnaround time· Mentoring fellow processors on variety of issues· Answering Customer Care Lifeline calls to improve customer experience· Completed Coaching and Mentoring series

· Completing beginner level requests within desired turnaround time· Communicating in a timely manner with customers· Assisting EDI team during times of heavy volume