Devon Thomas Email & Phone Number

Middleton, Wisconsin, United States

Cottage Grove, Wisconsin, United States

Educate customers on product and service offerings.Skillfully anticipate and address guests' needs.Offer exceptional customer service to differentiate and promote the company brand.Create marketing materials to increase brand awareness.

Fitchburg, Wisconsin, United States

Manage a team of 15+ people to execute 15-20 events of varying sizes each month and 1 large, long-term event that runs from June to August.Create, manage, and execute budgets, schedules, and customer communication for the organization's largest long-term event.Increased the organization's largest long-term event's participation by 100% over the course 2 years.Increased the organization's largest long-term event's revenue by 120% through a vigorous expansion project that focused on… Show more Manage a team of 15+ people to execute 15-20 events of varying sizes each month and 1 large, long-term event that runs from June to August.Create, manage, and execute budgets, schedules, and customer communication for the organization's largest long-term event.Increased the organization's largest long-term event's participation by 100% over the course 2 years.Increased the organization's largest long-term event's revenue by 120% through a vigorous expansion project that focused on increasing customer recruitment, customer brand loyalty, and customer service.Design and execute a marketing campaign for our largest long term event over the course of several months by expanding brand recognition through similar events and utilizing social media marketing.Created, scheduled, and managed the social media accounts for the organization to maintain brand awareness and create connections with current customers.Managed communication between vendors and our organization.Created new standard operating procedures to increase employee productivity, value of my department, and customer satisfaction in our services. Show less

United States

Design and execute a marketing campaigns for our social media platforms to reach new clients, keep current clients connected, and keep brand awareness high.Created, scheduled, and managed the social media accounts for the organization to maintain brand loyalty.Created and executed client gift campaigns around the holidays to increase customer satisfaction and retention.

Madison, Wisconsin, United States

Managed a team of ten employees to operate the front linecustomer service department and improve our customerservice survey scores.- Created employee incentive programs to increase in-storeapplications of the company credit card and provided trainingfor lower performing employees.- Designed and executed original floor sets to promote newproducts and increase customer foot traffic and brandawareness.- Managed charity drives, return processing, and… Show more Managed a team of ten employees to operate the front linecustomer service department and improve our customerservice survey scores.- Created employee incentive programs to increase in-storeapplications of the company credit card and provided trainingfor lower performing employees.- Designed and executed original floor sets to promote newproducts and increase customer foot traffic and brandawareness.- Managed charity drives, return processing, and lossprevention. Show less

• Organized and planned displays, merchandise racks, and manequins to create an exciting visual experience for our guests • Answered customers’ questions and addressed problems and complaints in person and via phone.• Educated customers on product and service offerings.• Skillfully anticipated and addressed guests' service needs.• Offered exceptional customer service to differentiate and promote the company brand